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| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solution Product Configuration | 36% | - Action plans, automation, and business rules implementation - Security, sharing, and compliance configuration - Configure OmniStudio components for public sector workflows - Service Cloud and Experience Cloud setup for citizen services |
| Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Employee experience and emergency response capabilities - Core architecture and data model - Grants management and program administration - Licensing, permitting, and inspection management - Document processing, eSignature, and reporting tools |
| Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Data management, scalability, and quality assurance - Solution design and requirements mapping - Governance and compliance considerations - Deployment methodology and change management |
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NEW QUESTION # 106
A Public Sector Organization (PSO) has installed Grants Management and would like to ensure that users cannot self-register on the Experience Cloud Site, as the PSO would like to register users for now manually.
What configuration should the Technical Consultant perform to meet this requirement?
Answer: C
Explanation:
For administrator-controlled registration, the Contact page layout should include the Enable Customer User action. This allows an authorized internal user to manually provision an Experience Cloud login from the constituent ' s Contact record rather than permitting visitors to create their own accounts.
Salesforce ' s documented manual-registration process instructs administrators to open Contact page-layout configuration and add Enable Customer User and, where appropriate, View Customer User. An administrator then opens the participant ' s Contact record, selects Enable Customer User, and specifies the username, profile, and other required user information. Current Salesforce guidance also confirms that Manage External Users functionality includes the Enable Customer User action and that these actions appear individually on Contact layouts in Lightning Experience. Self-registration would directly contradict the requirement because it allows external visitors to initiate account creation. There is no separate standard Contact action named Register User that replaces the established external-user provisioning mechanism described here. This configuration gives the PSO controlled onboarding of grantseekers while still allowing the resulting users to authenticate to the Grants Management Experience Cloud site after their accounts are provisioned.
Study Guide References: Grants Management; Experience Cloud User Administration; Manual Registration; Contact Page Layout; Enable Customer User.
NEW QUESTION # 107
After a grantseeker has submitted an application for review, Foodvania needs to review the Funding Request and allocate the funds appropriately. For audit purposes, all expenditures must be tracked according to how the money was disbursed (Mortgage arrearage, Utility assistance, etc). Which two would the consultant build to handle this request utilizing Public Sector Solutions(PSS)?
Answer: B,D
Explanation:
A (Recommend using PSS with the Outbound Funds Module.); D (Recommend using PSS with the Grants Management product.). This is the packaged route that keeps the process supportable, auditable, and aligned to the data model.
The Core Concept Explained: Public-sector implementations must treat confidentiality, auditability, and legal retention as architecture requirements. The control must be applied at the platform layer that actually prevents unauthorized access or processing.
Step-by-Step Technical Analysis: Classify the protected data first, then apply the least-privilege control at the correct layer: object access, sharing, field security, encryption, event monitoring, or audit retention. Validate the design with a real external or internal user profile and confirm that reporting and integrations do not bypass the intended restriction. Use Public Sector Solutions with Grants Management and the Outbound Funds Module.
Why the Incorrect Options Are Wrong: B uses the wrong packaged object or module boundary for this scenario. C uses the wrong packaged object or module boundary for this scenario.
NEW QUESTION # 108
Foodvania has adopted Salesforce Public Sector Solutions to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. What should the consultant recommend using?
Answer: A
Explanation:
This is the packaged route that keeps the process supportable, auditable, and aligned to the data model.
The Core Concept Explained: Experience Cloud design is driven by persona, authentication, scale, and sharing. The wrong template or license can create unnecessary cost, weak security, or excessive customization.
Step-by-Step Technical Analysis: Begin with the external persona, authentication requirement, and transaction volume. Select the Experience Cloud license or template that matches that access pattern, then configure sharing sets, external OWD, site visibility, and page access. Finish by testing the experience as anonymous, authenticated, and internal users. Use Grants Management with the Grants Portal capability.
NEW QUESTION # 109
The City of Snaxboro has been using Public Sector for Licensing, Permitting, and Inspection management for some time now. The city wants to quickly gain intelligent insights into its business operations using pre-built templates.
Which tool is recommended to help them achieve this requirement?
Answer: B
Explanation:
CRM Analytics for Public Sector provides a purpose-built analytics capability for government agencies that manage licenses, permits, inspections, cases, and related regulatory operations. Salesforce specifically provides an Analytics for Licenses, Permits, and Inspections template that can be used to create a preconfigured analytics application rather than building the analytical model from scratch.
The LPI analytics application includes prebuilt dashboards such as Compliance Insights, Executive Summary, Department Summary, and Account Insights. These dashboards enable agency users to examine regulatory activity, operational productivity, constituent outcomes, applications, inspections, licenses, and compliance trends. Because the scenario emphasizes quickly obtaining intelligent insights through pre-built templates, CRM Analytics for Public Sector directly addresses the requirement. Standard Salesforce Reports and Dashboards can provide operational reporting, but they would require more manual report and dashboard construction. Salesforce Einstein provides broader AI capabilities but is not the designated prebuilt LPI analytics solution described in the Public Sector configuration model. Current Salesforce releases also provide newer Tableau Next dashboard capabilities in applicable Agentforce for Public Sector editions, but the specific prebuilt analytics solution represented by the question is CRM Analytics for Public Sector.
Study Guide References: CRM Analytics for Public Sector; Analytics for Licenses, Permits, and Inspections; Compliance Insights; Executive Summary; Public Sector Analytics Templates.
NEW QUESTION # 110
A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created.
What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?
Answer: A
Explanation:
Sharing sets are used to grant access to records that are associated with a specific user or profile in a community. By creating or modifying a sharing set for the Profile used for the Site, the Technical Consultant can ensure that external users can see Cases that are related to their accounts or contacts, regardless of who created them. Reference: https://developer.salesforce.com/docs/atlas.en-us.psc_api.meta/psc_api
/api_psc_overview.htm
NEW QUESTION # 111
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