Pass Guaranteed Quiz Salesforce-Loyalty-Management - Salesforce Loyalty Management Accredited Professional Exam Question Explanations

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Salesforce Salesforce-Loyalty-Management Exam Syllabus Topics:

SectionWeightObjectives
Strategies and Design16%- Plan promotion lifecycle and marketing strategies
- Design loyalty architecture and solution overview
- Define points, redemption processes and benefit structures
- Align loyalty solutions with business needs and requirements
- Apply implementation best practices
Integration22%- Connect with Salesforce CDP and external systems
- Use API templates and data exchange standards
- Integrate with Commerce Cloud, Service Cloud, Marketing Cloud
On-Going Loyalty Management10%- Leverage mobile and advanced features
- Manage deployment across sandbox and production
- Monitor program performance and optimize campaigns
- Resolve operational and service issues
Loyalty Program and Process Configuration52%- Configure partner management and incentives
- Manage member profiles, enrollment and status
- Configure core loyalty program features
- Define experiential rewards and promotions
- Build analytics and reporting dashboards
- Establish access controls and permissions
- Set up tier models, levels and rules

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Salesforce Loyalty Management Accredited Professional Exam Sample Questions (Q23-Q28):

NEW QUESTION # 23
An airline's Loyalty program offers several ways to accrue points, including:
* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?

Answer: D

Explanation:
To classify the different accrual transaction journals based on the various ways members can accrue points, the Salesforce Administrator should create a Journal Type for each case (e.g., Enrollment Bonus, Member Referral, Flight Purchase, Additional Profile Information). Journal Types in Salesforce Loyalty Management are used to categorize transaction journals according to the nature of the transaction, allowing for organized tracking and reporting of different types of point accrual activities. This configuration facilitates clear differentiation and management of the diverse ways in which members can earn points within the Loyalty Program


NEW QUESTION # 24
An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?

Answer: A


NEW QUESTION # 25
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?

Answer: B,D

Explanation:
To award customers 500 points upon joining the Loyalty Program, two key configuration tasks are required.
Firstly, a Transaction Journal with an Activity type of 'Enrollment' should be created to record the act of a customer signing up for the Loyalty Program. This transaction journal serves as a record of enrollment activities and is essential for tracking new members.
Secondly, a Process Rule needs to be created that awards 500 points when the Activity Type equals
'Enrollment'. This process rule automates the awarding of points to new members, ensuring that each new enrollment triggers the addition of 500 points to the member's account. This setup ensures a standardized and automated approach to rewarding new members, enhancing the member experience from the outset.


NEW QUESTION # 26
A company has an existing Loyalty Program, and the marketing team wants to start awarding 10% discounts and 100 points to new members upon sign-up.
What does the Program Administrator need to do for a new member to earn this promotion?

Answer: C

Explanation:
To award new members with a 10% discount and 100 points upon sign-up, the Program Administrator should:
B: Create a record-triggered flow using Journal Type, Journal SubType, Transaction Journal, Credit Points action, and Issue Voucher action. This flow will automate the process of crediting points and issuing discount vouchers to new members as part of the promotion.


NEW QUESTION # 27
Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?

Answer: D


NEW QUESTION # 28
......

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