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NEW QUESTION # 144
Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?
Answer: C
Explanation:
The best practice for understanding the sales reps process in order to increase Salesforce adoption is to host focus groups, conduct surveys, and shadow the sales reps to observe the tools they use and how they use them. These methods help to elicit feedback and insights from the sales reps, understand their pain points and needs, identify the gaps and opportunities in their current process, and demonstrate the value and benefits of using Salesforce. The other options are either insufficient or irrelevant. Option B does not capture the sales reps' perspectives or preferences, and may not reflect their actual usage of Salesforce. Option C does not address the sales reps' process or challenges, and may not be applicable or effective for them. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-discovery/plan-and-facilitate- discovery-sessions
NEW QUESTION # 145
A business analyst (BA) at Universal Containers (UC) has been asked to improve the user experience (UX) of marketing employee who manages webinar data. The chief marketing officer (CMO) thinks the UX issues are related to standard Salesforce Campaign functionality that misaligns with UC s business requirements. The BA surveyed the marketing group about their pain points and was surprised to discover that their concerns differ from the CMOs theory about issues with the UX of Campaigns in Salesforce.
Which influencing style should the BA use when presenting their findings to the CMO and other stakeholders?
Answer: A
Explanation:
Explanation
The influencing style that the BA should use when presenting their findings to the CMO and other stakeholders is collaborative. Collaborative is a style that seeks to build trust and rapport with the stakeholders, and work with them to find mutually beneficial solutions or outcomes. The BA should use a collaborative style by showing respect and appreciation for the CMO's theory, acknowledging the different perspectives and feedback from the marketing group, and inviting the CMO and other stakeholders to discuss and explore the best ways to improve the UX of Campaigns in Salesforce. The other options are either inappropriate or ineffective. Option B is inappropriate because it may come across as aggressive or confrontational, and damage the relationship with the CMO and other stakeholders. Option C is ineffective because it may not address the CMO's concerns or expectations, and fail to engage or persuade the CMO and other stakeholders.
References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-stakeholder-management/influence-s
NEW QUESTION # 146
The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project.
Which type of documentation should the BA utilize?
Answer: B
NEW QUESTION # 147
A lead business analyst (BA) for a Service Cloud implementation at Universal Containers has a strict deadline.
Both the client's execute team and the project manager are eager to complete the discovery phase of the project and begin developer.
What are the key activities that the BA must complete prior to beginning development?
Answer: A
Explanation:
Explanation
This answer states that eliciting requirements, documenting requirements, analyzing information, and facilitating solutions are the key activities that the BA must complete prior to beginning development for a Service Cloud implementation at UC. Eliciting requirements means that the BA gathers and clarifies the needs, expectations, and objectives of the stakeholders for the Service Cloud implementation. Documenting requirements means that the BA records and organizes the information obtained from eliciting requirements in a clear and concise way. Analyzing information means that the BA reviews and evaluates the information obtained from documenting requirements to identify gaps, issues, or opportunities for improvement.
Facilitating solutions means that the BA proposes and validates possible solutions or alternatives for addressing the gaps, issues, or opportunities for improvement identified from analyzing information. Eliciting requirements, documenting requirements, analyzing information, and facilitating solutions are the key activities that the BA must complete prior to beginning development for a Service Cloud implementation because they help the BA to define and communicate the scope and specifications of the Service Cloud implementation, and to ensure that they meet the stakeholder's needs, expectations, and objectives.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use
NEW QUESTION # 148
Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; however, many customers complained of issues when accessing the site.
What did the business analyst overlook before recommending that the release go live?
Answer: A
Explanation:
Explanation
The business analyst overlooked that the UAT should have been performed with both peak load and average load simulation before recommending that the release go live. Peak load and average load simulation are types of performance testing that measure how well a system can handle different levels of user traffic or demand.
Peak load simulation tests the system under the maximum expected load, while average load simulation tests the system under the normal or typical load. Performing both types of testing helps to identify and resolve any issues related to speed, stability, scalability, or reliability of the system before it goes live. References:
https://trailhead.salesforce.com/content/learn/modules/user-story-creation/user-acceptance-testing
NEW QUESTION # 149
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