Valid Dumps Peoplecert ITIL-4-CDS Questions & ITIL-4-CDS Exam Simulator Fee

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Support and improve services25%- Performance measurement and improvement
  • 1. Metrics and monitoring
    • 2. Continual improvement practices
      - Service support and incident management
      • 1. Incident and problem management
        • 2. Service desk and request fulfilment
          Topic 2: Create and develop services25%- Service design and development practices
          • 1. Service components and architecture
            • 2. Requirements definition and specification
              - Quality assurance and validation
              • 1. Service level management
                • 2. Testing and verification
                  Topic 3: Deliver and transition services25%- Service transition and change management
                  • 1. Deployment and implementation
                    • 2. Change enablement and release management
                      - Service delivery and operational practices
                      • 1. Service integration and management
                        • 2. Service operation and control
                          Topic 4: Plan and build service value streams25%- Service value system and value streams
                          • 1. Core concepts and principles
                            • 2. Designing value streams and workflows
                              - Resource and capability management
                              • 1. Buy vs build and sourcing strategies
                                • 2. Planning and allocation

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q14-Q19):

                                  NEW QUESTION # 14
                                  An organization uses value streams to help them deliver consistent services, and they use
                                  `service integration and management' to manage many different suppliers. How does `service integration and management' work with the organization's value streams?

                                  Answer: B


                                  NEW QUESTION # 15
                                  An organization experiences a high level of variation in the demand for its development services.
                                  The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times. Which action would BEST help the organization influence the demand for its services?

                                  Answer: D


                                  NEW QUESTION # 16
                                  A managed service provider manages an organization's suppliers, provides some delivery functions to the organization, and coordinates service integration and management between the organization and its suppliers. Which model is this an example of?

                                  Answer: C


                                  NEW QUESTION # 17
                                  Which is a reason why an organization should create competency profiles for each role?

                                  Answer: D


                                  NEW QUESTION # 18
                                  A service provider is aiming to optimize service management activities to ensure high quality of services and eliminate waste. Each practice and team have been working on continual improvement and implemented a large number of improvements. However, improvement in overall efficiency and in service quality has been lower than expected. What is the BEST approach for the service provider to take to resolve this?

                                  Answer: C


                                  NEW QUESTION # 19
                                  ......

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