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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Solution Design for Slack		- Channel strategy and governance model - Integration design with Salesforce ecosystem - Workspace architecture and design principles
Topic 2: Slack Administration and Governance		- User lifecycle management - Workspace configuration and settings - Security and compliance controls
Topic 3: Change Management and Adoption		- Communication and rollout planning - Training and enablement planning - User adoption strategies
Topic 4: Delivery and Migration	17%	- Role definition across Slack, partner, and client teams - Slack delivery best practices - End-to-end migration planning and execution

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Salesforce Certified Slack Consultant Sample Questions (Q88-Q93):

NEW QUESTION # 88
Your client is migrating to Enterprise Grid and is looking for guidance on how to manage guest users that will need to retain the same level of access to Slack post-migration.
What should you suggest?

A. Convert guests to multi-channel guests.
B. Convert guests to full members.
C. Enable the option to bypass SSO for guests.
D. Collaborate with guests via a Slack Connect channel.

Answer: D

Explanation:
The correct recommendation is to collaborate with guests through Slack Connect channels . In an Enterprise Grid migration, guest access must be reviewed carefully because external collaboration should be governed, secure, and intentionally scoped. Slack Connect is the better long-term model for working with external parties because it allows separate organizations to collaborate in shared channels while each organization retains control over its own users, authentication, lifecycle management, and security policies. Option A is dangerous because converting guests to full members gives external users internal membership privileges and can create unnecessary security exposure. Option B addresses authentication behavior but does not solve the access model. Option C preserves a guest construct, but it does not provide the same clean enterprise collaboration model that Slack Connect is designed to support. The question specifically asks how to manage guest users post-migration while retaining collaboration access; Slack Connect preserves the collaboration need without turning external people into internal members.
Reference topic: Delivery and Migration - Enterprise Grid migration, external collaboration model, guest- user planning, Slack Connect transition, and post-migration access design.

NEW QUESTION # 89
When presenting the final Slack grid design to a client for sign-off, what should be the primary focus of your presentation to ensure client understanding and agreement?

A. Detailing the rationale behind the grid structure, how it aligns with the client's workflow, and how it addresses their specific communication needs
B. Showcasing the most advanced technical features of Slack, regardless of their relevance to the client's needs
C. The total cost of implementing the proposed grid design
D. Emphasizing the aesthetic appeal of the Slack interface in the new design

Answer: A

Explanation:
The primary focus when presenting the final grid design should be on explaining the rationale behind the chosen structure. This includes how the design aligns with the client's workflow and addresses their specific communication and collaboration needs. This approach ensures that the client understands the benefits and functionality of the design, leading to informed agreement.

NEW QUESTION # 90
When discussing Slack security with a client currently using the platform, which question is most pertinent to ask in order to understand their security needs and concerns?

A. "Are you satisfied with the color scheme of the Slack interface for privacy alerts?"
B. "What are your current security protocols with Slack and how do you envision enhancing them?"
C. "How often do your employees change their Slack passwords?"
D. "Do you prefer using two-factor authentication or single sign-on for logging into Slack?"

Answer: B

Explanation:
Asking about the client's current security protocols with Slack and how they plan to enhance them provides a comprehensive understanding of their security stance and future needs. This information is crucial for tailoring Slack's security features to meet their specific requirements.

NEW QUESTION # 91
Your client wants to provide periodic updates to their employees via Slack channels to decrease the number of emails and mandatory meetings. However, the client is concerned that some employees may miss the updates.
What type of channel would best address this concern?

A. Org-wide default channel, optional
B. Org-wide default channel, required
C. Org-wide channel, required
D. Multi-workspace public channel

Answer: B

NEW QUESTION # 92
Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?

A. New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
B. New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
C. New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.
D. New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.

Answer: B

Explanation:
The correct answer is an automated welcome bot message that prompts the new employee to complete an introduction workflow, which is then automatically shared with the team. The client wants a warm onboarding experience where employees share fun and useful information with coworkers, and the key word is automated . Option A satisfies both requirements: it initiates the experience through Slack automatically and uses a workflow to collect and distribute the introduction consistently. Option B relies on managers to prompt the employee, which introduces inconsistency and is not fully automated. Option C depends on a manual manager message and asks the employee to post in a company-wide welcome channel, which may be too broad and less targeted than sharing with the employee's team. Option D provides a private welcome but fails to include the employee-sharing component the client requested. Workflow-based onboarding is stronger because it standardizes the experience, reduces manager workload, and makes the new hire's introduction visible in the right collaboration context.
Reference topic: Learning and Enablement - onboarding workflows, automated welcome experiences, Workflow Builder use cases, new-hire enablement, and launch adoption.

NEW QUESTION # 93
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