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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionObjectives
Topic 1: High-velocity IT practices and techniques- Automation and advanced technology
  • 1. Cloud computing and automation
    • 2. AI and machine learning support
      - Resilient and secure systems
      • 1. Security by design
        • 2. Risk management
          Topic 2: Digital Product Lifecycle- Release and operations
          • 1. Continuous delivery and deployment
            • 2. Resilient operations
              - Design and development
              • 1. DevOps integration
                • 2. Agile and Lean delivery practices
                  Topic 3: High-velocity IT Concepts- High-velocity nature of digital enterprises
                  • 1. Digital organization characteristics
                    • 2. Digital transformation drivers
                      - ITIL guiding principles in high-velocity environments
                      • 1. Focus on value
                        • 2. Start where you are
                          • 3. Progress iteratively with feedback
                            Topic 4: ITIL practices in high-velocity environments- Service management practices
                            • 1. Incident management
                              • 2. Change enablement
                                • 3. Deployment management

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                                  Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q17-Q22):

                                  NEW QUESTION # 17
                                  A product team releases new functionality to customers every week. Although customers like the frequent updates, the organization has recently failed an internal audit because several changes could not be traced back to approved requirements and test evidence.
                                  Which high-velocity IT objective is MOST in need of improvement?

                                  Answer: B

                                  Explanation:
                                  This scenario shows that the organization is already achieving speed, because it releases weekly and customers appreciate the updates. However, it is failing to maintain the control, traceability, and evidence needed to satisfy governance and audit requirements. That directly points to assured conformance.
                                  In HVIT, assured conformance means that the organization can move quickly while still meeting obligations for governance, compliance, security, quality, and risk control. The problem is not mainly about value, speed, or collaboration with customers. It is about the inability to demonstrate that work was properly governed and validated.
                                  Therefore C is the best answer.
                                  =========


                                  NEW QUESTION # 18
                                  An organization is evaluating the advantages and disadvantages of replacing its legacy information systems with cloud-based services as part of its strategic plan. The market is extremely competitive, so the organization wants to ensure that all factors are considered.
                                  Which technique would allow this organization to BEST understand the external factors that could influence this decision?

                                  Answer: B


                                  NEW QUESTION # 19
                                  A bank provides an online banking service to external users.
                                  The bank measures the functional and non-functional aspects of the
                                  service in several ways and is meeting its targets. However, user
                                  satisfaction with the service is not as high as the bank would like it
                                  to be.
                                  Which is the BEST example of an additional aspect of the service that
                                  the bank should measure?

                                  Answer: A


                                  NEW QUESTION # 20
                                  Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?

                                  Answer: A


                                  NEW QUESTION # 21
                                  An organization is negotiating and agreeing on the service levels for a social media site.
                                  Which is an example of a measure of utility that should be included in the service level agreement?

                                  Answer: B


                                  NEW QUESTION # 22
                                  ......

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