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SAP C-BCSCX-2502 Exam Syllabus Topics:

Section	Weight	Objectives
Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Identify competitive differentiators 2. Explain customer-centric business transformation 3. Position SAP Customer Experience portfolio value
SAP Customer Experience Solutions, Processes and Strategy	41-50%	- SAP CX Portfolio 1. SAP Sales Cloud and Service Cloud positioning 2. SAP Commerce Cloud capabilities 3. Customer data and experience management 4. SAP Emarsys and customer engagement - Business Process Integration 1. Lead-to-cash processes 2. Integration with SAP Business Suite 3. Omnichannel customer engagement
Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. Customer loyalty and retention strategies 2. B2B and B2C commerce use cases 3. Retail customer experience scenarios

Section

Weight

Objectives

Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Identify competitive differentiators
2. Explain customer-centric business transformation
3. Position SAP Customer Experience portfolio value

SAP Customer Experience Solutions, Processes and Strategy

41-50%

- SAP CX Portfolio

1. SAP Sales Cloud and Service Cloud positioning
2. SAP Commerce Cloud capabilities
3. Customer data and experience management
4. SAP Emarsys and customer engagement

- Business Process Integration

1. Lead-to-cash processes
2. Integration with SAP Business Suite
3. Omnichannel customer engagement

Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. Customer loyalty and retention strategies
2. B2B and B2C commerce use cases
3. Retail customer experience scenarios

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q22-Q27):

NEW QUESTION # 22
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can manage customer segments.
B. You can migrate data using the Data Workbench.
C. You can analyze customer preferences for communication.
D. You can record all master data (customer, products, organization) in a central database.

Answer: C

NEW QUESTION # 23
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Processing Leads and Opportunities
B. Automation Programs
C. Advanced Segmentation
D. Smart Analytics
E. Web Page Creation and Generation

Answer: B,C,D

NEW QUESTION # 24
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration between SAP CX and SAP ERP is out-of-the-box
B. Integration is GDPR compliant
C. Integration caters for error handling and monitoring
D. Integration monitoring needs to be centralized
E. Integration value mapping needs to be maintained

Answer: A,C,E

NEW QUESTION # 25
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. Al capabilities empower sales & marketing analysts to accelerate decisions.
B. SAP Integration Suite is available to integrate applications.
C. SAP Build can be used to create custom apps.
D. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
E. Business process analysis is available out-of-the-box.

Answer: A,B,C

NEW QUESTION # 26
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By executing marketing campaigns for product service
B. By focusing on back-end service operations
C. By connecting and delivering data from the value chain and process flow
D. By providing a dedicated self-service experience as a forecast

Answer: C

NEW QUESTION # 27
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