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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Overview:

Certification Vendor:PeopleCert
Exam Name:ITIL 4 Specialist: High-Velocity IT
Exam Number:ITIL-4-Specialist-High-velocity-IT
Exam Format:Multiple Choice, Closed Book
Passing Score:70% (28/40)
Available Languages:Japanese, Spanish, Italian, Chinese, German, Polish, Portuguese, French, English
Real Exam Qty:40
Certificate Validity Period:3 years (renewal required)
Exam Duration:90 minutes
Exam Price:$775.00 USD
Related Certifications:ITIL 4 Managing Professional
ITIL 4 Foundation
Sample Questions:Peoplecert ITIL-4-Specialist-High-velocity-IT Sample Questions
Exam Way:Online proctored exam (available 24/7 on PeopleCert portal) or paper-based through accredited training organizations
Pre Condition:A valid ITIL 4 Foundation or ITIL v3 Foundation certification is required
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-high-velocity-it-2814

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ITIL-4-Specialist-High-velocity-IT New Practice Questions | Exam Topics ITIL-4-Specialist-High-velocity-IT Pdf

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

TopicDetails
Topic 1
  • High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2
  • Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 3
  • ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 4
  • Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 5
  • Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q32-Q37):

NEW QUESTION # 32
A development and operations team experienced a major service outage during a release. After recovery, senior leaders want to understand what happened and prevent recurrence, but they also want to avoid a blame culture that discourages openness.
Which approach is BEST?

Answer: B

Explanation:
A blameless post-mortem supports learning, transparency, and continual improvement without creating fear.
In HVIT environments, organizations need fast learning loops and honest reporting, especially after failures.
People are more likely to share important evidence and contributing factors when they know the goal is improvement, not punishment.
A damages psychological safety. C ignores important human and process factors. D may be useful only if a supplier contributed, but it does not describe the best general response. The strongest answer is B.


NEW QUESTION # 33
An investment bank has outsourced its customer care helpline. It is keen to introduce experience metrics into its Service Level Agreements (SLAs) with the service provider for the helpline. It has asked for a re-negotiation of the existing SLA.
Which is the BEST example of an experience metric that can be included in the SLA?

Answer: A


NEW QUESTION # 34
An organization wants to provide its employees with a limited set of self-services via an online portal. A requirement is that when employees log into the portal, they see only those services that are applicable to their status in the organization and that they have the authority to access. The organization also wants to provide employees with the ability to adjust the layout of the portal. Which service provisioning approach should this organization use?

Answer: D


NEW QUESTION # 35
Which activity does a service provider carry out as part of the "explore step of the customer journey"?

Answer: B


NEW QUESTION # 36
what should be included in an organization's approach to risk management

Answer: B


NEW QUESTION # 37
......

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