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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications
Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q17-Q22):

NEW QUESTION # 17
Which four statements are correct about hotkeys for Action Commands?

A. They have default values.
B. They can all be modified.
C. They allow a user to forward a service request.
D. They allow a user to copy a service request.
E. They allow a user to escalate a service request.
F. They can be assigned to a custom action script.

Answer: A,B,C,E

NEW QUESTION # 18
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. Create a Service Request.
B. View and edit attachments to a Service Request.
C. Delete a Service Request.
D. Chat with an Agent about a Service Request.
E. Add a message to a Service Request.

Answer: A,B,C,D

NEW QUESTION # 19
Which three statements are true?

A. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
B. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
C. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
D. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.

Answer: A,C,D

NEW QUESTION # 20
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Validate that the product item is active and published.
B. Verify that Root Catalog is selected on the product groups.
C. Validate that Allow Duplicate is selected on the product item.
D. Verify that Eligible for Service is selected on the product item.

Answer: A

NEW QUESTION # 21
Which three statements are true about building Digital Customer Service (DCS) applications?

A. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
B. DCS application can be embedded in other sites.
C. Only one version of a DCS application can be active in production at any time.
D. Many DCS applications can be active in production at the same time.

Answer: A,B,C

NEW QUESTION # 22
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