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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Topic 2: Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features
Topic 3: Service Request Management	25%	- SR creation, lifecycle and processing - SR categories, assignment rules and routing - Service catalog and entitlements - Milestones and action plans
Topic 4: Omnichannel Communications	15%	- Work routing and queue setup - Email, chat and CTI configuration - Media toolbar and agent notifications
Topic 5: Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Service configuration basics - Security model, roles and access control
Topic 6: Digital Customer Service (DCS)	20%	- Themes, templates and page customization - DCS architecture and deployment - Authentication, profiles and security

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q19-Q24):

NEW QUESTION # 19
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A. In Advanced Search, Add Channel Type = Web.
B. Change the section identified with Status = New
C. In Advanced Search, save and select the "Set as Default" box.
D. In Advanced Search, confirm Record Set = Assigned to Me.
E. Click the Show Advanced Search icon.
F. In Advanced Search, select Action > Update.

Answer: A,B,C,D,E

NEW QUESTION # 20
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A. Pages
B. Object workflows
C. Languages
D. Object triggers
E. Business objects
F. Templates
G. UI components
H. Themes

Answer: A,B,D,E,F,H

NEW QUESTION # 21
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
B. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
C. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
D. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

Answer: A

NEW QUESTION # 22
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A. In the Work Assignments section, modify the default value in the Capacity field to a new value.
B. Modify the default values in the Capacity fields for the channels.
C. Select the Manage Capacities task.
D. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

Answer: B,D

NEW QUESTION # 23
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A. Title, Category, Severity
B. Title, Category, Severity, Status
C. Title
D. Title, Status, Problem Description
E. Title, Status

Answer: B

NEW QUESTION # 24
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