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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Weight	Objectives
Understanding the SAP Customer Experience Portfolio	35%	- Structure and components of SAP CX portfolio 1. Service solutions 2. Marketing solutions 3. Commerce solutions 4. Sales solutions 5. Customer Data solutions - Unified offering for customer relationship enhancement
Integration Across CX Solutions and SAP Business Suite	40%	- Integration with SAP Business Suite / S/4HANA 1. Use cases and business scenarios 2. Integration points and architecture - Integration between CX solutions 1. Consistency across customer interactions 2. Efficiency and personalization benefits
Articulating Value and Business Outcomes	25%	- Demonstrating impact on customer engagement - Linking solutions to business goals - Value proposition of integrated CX portfolio

Section

Weight

Objectives

Understanding the SAP Customer Experience Portfolio

35%

- Structure and components of SAP CX portfolio

1. Service solutions
2. Marketing solutions
3. Commerce solutions
4. Sales solutions
5. Customer Data solutions

- Unified offering for customer relationship enhancement

Integration Across CX Solutions and SAP Business Suite

40%

- Integration with SAP Business Suite / S/4HANA

1. Use cases and business scenarios
2. Integration points and architecture

- Integration between CX solutions

1. Consistency across customer interactions
2. Efficiency and personalization benefits

Articulating Value and Business Outcomes

25%

- Demonstrating impact on customer engagement
- Linking solutions to business goals
- Value proposition of integrated CX portfolio

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Datasphere
B. SAP Workzone
C. SAP Business Al
D. SAP Customer Data Cloud

Answer: A

NEW QUESTION # 22
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Innovate and stay ahead
B. Increased profitability
C. Improved customer satisfaction and retention
D. Lower customer acquisition costs
E. Optimize buying lifecycle

Answer: B,D,E

NEW QUESTION # 23
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
B. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
C. It is a strategy to retain an existing installed base of solutions.
D. It is a strategy to keep existing solutions in the target system environment by prioritizing.

Answer: B

NEW QUESTION # 24
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Guided Selling
B. Agent Desktop
C. Forecasting and Pipeline Management
D. Intelligent Lead Score
E. Case Management

Answer: A,C,D

NEW QUESTION # 25
Which of the following is a feature of SAP Customer Data Platform?

A. Unique customer database
B. Al customer overview
C. Product Workbench
D. Payload customer error messages

Answer: A

NEW QUESTION # 26
......

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