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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management |
| Exam Number: | CIS-ITSM |
| Available Languages: | Japanese, German, English |
| Real Exam Qty: | 65-80 |
| Exam Format: | Multiple Choice, Scenario-based, Multiple Select |
| Certificate Validity Period: | 2 years (requires recertification) |
| Passing Score: | 70% |
| Related Certifications: | CSA (Certified System Administrator) CIS-FSM (Field Service Management) CIS-CSM (Customer Service Management) CIS-SM (Service Mapping) CIS-CSD (Service Desk) |
| Exam Duration: | 90-120 |
| Exam Price: | USD $150-200 |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored exam through ServiceNow Training Portal or authorized Pearson VUE testing centers |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist-it-service-management.html |
>> Valid CIS-ITSM Exam Tips <<
Getting the Certified Implementation Specialist - IT Service Management (CIS-ITSM) certification is the way to go if you're planning to get into ServiceNow or want to start earning money quickly. Success in the Certified Implementation Specialist - IT Service Management (CIS-ITSM) exam of this credential plays an essential role in the validation of your skills so that you can crack an interview or get a promotion in an ServiceNow company. Many people are attempting the Certified Implementation Specialist - IT Service Management (CIS-ITSM) test nowadays because its importance is growing rapidly. The product of Dumpleader has many different premium features that help you use this product with ease. The study material has been made and updated after consulting with a lot of professionals and getting customers' reviews.
Questions in the exam are based on official training material provided by ServiceNow over different official platforms.Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
ServiceNow CIS-ITSM Certification Exam consists of 60 multiple-choice questions that are based on real-world scenarios. CIS-ITSM exam is timed for 90 minutes, and a passing score of 70% is required to earn the certification. CIS-ITSM exam is administered online and can be taken from anywhere in the world. Certified Implementation Specialist - IT Service Management certification is valid for two years, after which the candidate must recertify to maintain their credentials. Certified Implementation Specialist - IT Service Management certification is essential for IT professionals who want to advance their careers in ServiceNow ITSM solutions and gain recognition in the industry.
NEW QUESTION # 54
Where are the timeframe conditions for sending an SLA breach warning notification defined?
Answer: C
Explanation:
ServiceNow ' s baseline implementation supports B. Default SLA flow, so the answer is B. Service Level Management measures service commitments by attaching Task SLA records to the appropriate task level and using SLA definitions, flows, schedules, pause conditions, warning thresholds, and breach actions. The configuration should express measurable commitments without forcing inappropriate SLA behavior onto processes whose objective is investigation rather than rapid restoration. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit.
A). SLA definition record; C. SLA Properties application; D. SLA trigger conditions. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS- ITSM curriculum. Study Guide Topics: Service Level Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 55
A customer requires incidents to automatically move to a CIosed state from Resolved after 7 days. How is this configured? Choose 2 answers
Answer: A,C
Explanation:
ServiceNow ' s baseline implementation supports B. Configure the number of days Resolved incidents automatically close property; D. Enable the auto closure of Incidents based on Resolution date property, so the answer is B, D. Incident Management is designed to restore normal service operation as quickly as practical while maintaining accurate routing, communication, categorization, and lifecycle data. Baseline configuration relies heavily on the Incident table, Incident Properties, assignment logic, views, inbound email processing, roles, and integrations with Knowledge, Problem, Change, and the CMDB. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A. Configure the incident Lifecycle flow script action; C. Configure the incident lifecycle timeline property. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Incident Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 56
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
Answer: B
Explanation:
ServiceNow ' s baseline implementation supports A. Publish Workaround, so the answer is A. Problem Management focuses on identifying and controlling the underlying causes of incidents. ServiceNow separates investigation, root-cause analysis, workaround communication, fix implementation, post-fix review, Known Error knowledge, Problem Tasks, and risk acceptance so that permanent remediation is governed independently from the short-term restoration objective of Incident Management. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. B. Document a Known error; C. Complete Investigation; D. Complete RCA.
Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Problem Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 57
Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?
Answer: D
Explanation:
Answer C aligns with the baseline ServiceNow implementation: C. VIP Flag field style. Incident Management is designed to restore normal service operation as quickly as practical while maintaining accurate routing, communication, categorization, and lifecycle data. Baseline configuration relies heavily on the Incident table, Incident Properties, assignment logic, views, inbound email processing, roles, and integrations with Knowledge, Problem, Change, and the CMDB. VIP treatment on Incident is commonly implemented through a field style on the caller reference so the form visually distinguishes callers whose referenced user record has VIP status. This is presentation logic, not a separate action script or authorization record. The remaining choices are not the best fit. A. VIP Flag reference decorator; B. VIP flag dictionary entry; D. VIP Flag action script. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Incident Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 58
What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)
Answer: A,C,E
Explanation:
The correct selection is A, C, D because A. Manage Risk Assessments; C. Manage Risk Conditions; D. Delete Change. Change Management uses models, model states, state-transition conditions, flows, approval policies, risk controls, conflict detection, change tasks, CI relationships, and access criteria to implement controlled change lifecycles. The model defines the fit-for-purpose process while supporting automation without requiring direct modification of protected baseline logic. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. B. Delete CAB Definition; E. Create and manage Approval Policies. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Change Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 59
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