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Salesforce Service-Cloud-Consultant Exam is a critical certification for professionals who are interested in pursuing a career in customer service and support using Salesforce technology. Service-Cloud-Consultant exam is designed to test the candidate's knowledge and skills in implementing and managing customer service solutions using Salesforce Service Cloud. To pass the exam, candidates should have a thorough understanding of Salesforce Service Cloud features and functionality, as well as experience in implementing and configuring Service Cloud solutions.

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To prepare for the Salesforce Service-Cloud-Consultant Exam, candidates should have experience working with the Salesforce Service Cloud and should be familiar with its features and functions. There are numerous resources available to help candidates prepare for the exam, including study guides, practice exams, and training courses. Candidates should also take advantage of the Salesforce Trailhead learning platform, which provides free online training and resources.

Salesforce Certified Service cloud consultant Sample Questions (Q63-Q68):

NEW QUESTION # 63
Universal Health Service is setting up Knowledge in its contact center for agents so they can research articles
while taking calls. The company needs to migrate the existing knowledge base of documents and images into
Salesforce. Which step will be required fort he implementation? Choose 3 answers

Answer: A,C,E


NEW QUESTION # 64
A company frequently has issues with customers that need complex, hands-on technical support with high-priority issues in difficult-to-visit locales.
What should be recommended for reliable, real-time support to customers with these restrictions?

Answer: A


NEW QUESTION # 65
Universal Containers (UC) receives partner data in Excel format. The Excel data is all text, but needs to be imported into existing Salesforce Date, Number, and Text fields.
Which three best practices should a consultant recommend?
Choose 3 answers

Answer: A,B,E


NEW QUESTION # 66
Universal Containers has defined a set of steps that each Case must go through, from submission to closure. In addition, each step must be completed within a specific amount of time.
What approach should a consultant recommend to meet these requirements?

Answer: A

Explanation:
Explanation
Entitlements and milestones are features that help you track service contracts and service level agreements (SLAs) in Salesforce. Entitlements are units of customer support, such as phone support or web support, that specify what kind of support a customer is eligible for. Milestones are time-dependent tasks that represent required steps in your support process, such as first response time or resolution time. By defining entitlements and milestones, you can ensure that each case goes through the set of steps required by your SLA and meets the time limits for each step. Verified References: [Entitlement Management]


NEW QUESTION # 67
Cloud Kicks is preparing to launch Service Console to a large set of service agents. Feedback from a pilot group of users revealed they would like a quick way to navigate the console, including changing tabs, saving records, and searching.
What is the recommended feature to improve productivity?

Answer: A

Explanation:
Keyboard shortcuts in the Lightning Service Console enable service agents to quickly navigate the console, change tabs, save records, and perform searches without relying on mouse clicks. This feature enhances productivity by allowing agents to perform common actions more efficiently, addressing the feedback from the pilot group of users.


NEW QUESTION # 68
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