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| Section | Weight | Objectives |
|---|---|---|
| Security | 15% | - Audit and monitoring - Data protection and retention policies - Security governance and compliance |
| App Administration | 10% | - App installation and configuration - Integration management - Workflow Builder usage |
| Channel and User Group Administration | 28% | - User group creation and administration - Archiving and deletion policies - Channel types and management |
| Enabling Slack Success | 15% | - Optimization and training - Analytics and usage measurement - Adoption strategy and best practices |
| Workspace Administration | 9% | - Workspace visibility and configuration - Workspace creation and approval process - Multi-workspace architecture design |
| User Lifecycle Management | 14% | - User provisioning methods - Authentication and access control - Guest account management |
| Fundamentals | 9% | - User roles and responsibilities - Workspace and organization settings and dashboards - Slack paid plan features |
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問題 #179
A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.
Which of the below would be the most effective way to increase members' productivity in Slack?
答案:D
解題說明:
Slack's recommendation for increasing adoption and productivity states:
"Connect existing tools that users are already familiar with to Slack, so they immediately see value without needing extensive new training." This approach enhances workflows and familiarity, without adding a heavy burden of learning or complex processes.
(Reference: Slack Administration Study Guide - Accelerating Slack Productivity with Integrations)
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問題 #180
You're an Org Admin for a global organization operating in multiple time zones. In your org-wide #help-slack channel, members report they are receiving notifications outside of their working hours from other members operating in different time zones. In addition to recommending Do Not Disturb (DND) preferences, how can you help promote a digital HQ at your organization and ensure that members are receiving notifications only during working hours?
(Select the best answer.)
答案:A
解題說明:
Slack recommends using the Scheduled Send feature to respect teammates' working hours:
"The Scheduled Send feature allows members to compose a message now and schedule it to be delivered during the recipient's preferred working hours." While viewing someone's local time (C) is helpful, Scheduled Send (B) directly solves the problem by deferring the notification appropriately. Setting reminders (D) or Away statuses (A) do not proactively delay messages.
(Reference: Slack Administration Study Guide - Respecting Work-Life Balance in Global Teams)
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問題 #181
You're the Primary Org Owner of a large Slack Enterprise Grid org composed of 10 workspaces for individual business units.
How should you delegate responsibilities appropriately?
答案:D
解題說明:
Slack recommends:
"Workspace Admins are ideal for handling workspace-specific tasks such as member management, approval of apps, and settings management for individual business units." Assigning Org Admins (B) or Org Owners (D) grants broader permissions than necessary and increases risk.
Creating a channel for managing requests (C) does not delegate actual admin permissions.
(Reference: Slack Administration Study Guide - Delegating Workspace-Level Administration)
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問題 #182
Your organization is on the Slack Enterprise Grid plan.
Which action can be performed by an Org Owner but not a Workspace Owner?
(Select the best answer.)
答案:A
解題說明:
On Slack Enterprise Grid:
"Org Owners are responsible for organization-wide security and compliance settings, including configuring and managing Single Sign-On (SSO) for the entire organization." Workspace Owners manage workspace-level settings such as retention policies (A) or app approvals (D), but they cannot manage enterprise-wide SSO configurations. Resetting passwords individually (B) is not something either can do directly - identity is managed via the IdP in Enterprise Grid.
(Reference: Slack Administration Study Guide - Roles and Permissions in Enterprise Grid)
問題 #183
You're a Workspace Admin at a real estate technology company. Your HR team asks you to simplify how new hires request access to the tools they need.
This onboarding step is currently done manually through emails. Employees are then required to follow up via email to IT support, causing delays.
Given all new hires have access to Slack pre-onboarding, which two Slack features would you recommend to improve these processes? (Select the TWO best answers.)
答案:A,B
解題說明:
Slack recommends using Workflow Builder to:
"Trigger onboarding workflows automatically when employees join channels, and use custom forms to collect consistent information and reduce unnecessary communication." Inviting new hires as Single-Channel Guests (Option B) is not relevant because they are expected to have full access pre-onboarding.
(Reference: Slack Administration Study Guide - Automating Onboarding with Workflows)
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問題 #184
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