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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Templates and Themes | 10% | - Theme customization and design - Lightning and Visualforce options - Template selection and configuration |
| Topic 2: Adoption and Analytics | 5% | - Reporting and dashboards - Moderation and community governance - Engagement and adoption strategies |
| Topic 3: Experience Cloud Basics | 8% | - Platform capabilities and limitations - Experience types and use scenarios - Use cases and benefits of Experience Cloud |
| Topic 4: Branding, Personalization, and Content | 15% | - Personalization and targeted content - Branding and layout customization - Content management and CMS integration |
| Topic 5: Administration, Setup, and Configuration | 25% | - Deployment and migration - Site setup and activation - PRM and service integration |
| Topic 6: Sharing, Visibility, and Licensing | 17% | - License types and allocation - Sharing rules and external visibility - Data access and security model |
| Topic 7: Customization Considerations and Limitations | 7% | - Limits and governor considerations - Performance and scalability - Declarative vs programmatic options |
| Topic 8: User Creation and Authentication | 13% | - Single Sign-On and identity providers - User provisioning methods - External user activation and permissions |
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NEW QUESTION # 145
Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has access to more than one experience Which two steps should the UC admin taka to grant access to each customer?
Choose 2 answers
Answer: A,B
Explanation:
Two steps that the UC admin should take to grant access to each customer are B and C. To grant access to an Experience Cloud site, you need to assign a license type, a profile, and a permission set to each user. A license type determines what features and functionality a user can access on the site. A profile determines what objects and fields a user can see and edit on the site. Apermission set determines what additional permissions and settings a user can have on the site. To assign a profile and a permission set for a given experience, you need to select them from the drop-down menus in the Admin Workspace of your Experience Builder tool.
NEW QUESTION # 146
What is required when creating portal users through Just-Time (JIT) provisioning?
Answer: B
Explanation:
The requirement when creating portal users through Just-In-Time (JIT) provisioning is A. JIT provisioning is a feature that allows you to create portal users on demand when they log in using an external identity provider, such as Facebook or Google. To use JIT provisioning, you need to have a FederationIdentifier field on the user object, which is a unique identifier that links the portal user with the external identity provider.
The FederationIdentifier field must matchthe value of the NameID element in the SAML assertion sent by the identity provider.
NEW QUESTION # 147
How can records owned by Customer Community users be shared with internal users?
Answer: D
Explanation:
The administrator should create a digital experience for agents and share the URL with employees. A digital experience is a branded online destination that allows you to connect with your customers, partners, or employees. By creating a digital experience for agents, the administrator can provide them with a portal where they can view Knowledge articles and chat live with a support agent. By sharing the URL with employees, the administrator can allow them to access the digital experience as well.
NEW QUESTION # 148
Which two statements regarding data categories are true?
Choose 2 answers
Answer: C,D
Explanation:
Two statements regarding data categories that are true are A and B. Data category visibility is controlled by roles, permission sets, or profiles. Child roles cannot see more data categories than their parent role, and if the parent role's visibility changes, the child role's category visibility is reset to match the parent's. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default, unless they have a custom profile that overrides the role settings.
NEW QUESTION # 149
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers
Answer: A,D,E
Explanation:
Three KPIs that could be used to measure the chatbot's impact on customer service are B, C, and D. CSAT is a metric that measures how satisfied customers are with their chatbot experience on a scale of 1 to 5 stars.
Case deflection is a metric that measures how many cases are avoided or resolved by the chatbot without escalating to an agent. Average Handle Time is a metric that measures how long it takes an agent to handle a case from start to finish. Bot Session Time is a metric that measures how long it takes a chatbot to handle a conversation from start to finish. By comparing these metrics, you can evaluate the chatbot's performance and efficiency in providing customer service.
NEW QUESTION # 150
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