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SAP C_C4HCX Exam Syllabus Topics:

SectionObjectives
SAP Customer Experience Architecture- SAP CX solution integration landscape
- End-to-end CX architecture principles
- Composable enterprise and CX strategy
SAP Marketing Cloud- Customer data and segmentation
- Personalization and journey orchestration
- Campaign management and orchestration
SAP Commerce Cloud- Extension and integration mechanisms
- Storefront and personalization concepts
- Product content and catalog management
Integration and Extensibility- API management and event-driven architecture
- SAP Integration Suite concepts
- Extensibility options in SAP CX solutions
Security and Identity Management- Authentication and authorization concepts
- Data protection and compliance in CX solutions
SAP Sales Cloud & Service Cloud- Sales process automation and CRM capabilities
- Omnichannel engagement scenarios
- Customer service management processes

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q46-Q51):

NEW QUESTION # 46
You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?

Answer: D


NEW QUESTION # 47
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

Answer: A,C


NEW QUESTION # 48
What are some SAP recommended guiding principles to achieve clean core operations?
Note: There are 3 correct answers to this question.

Answer: A,D,E


NEW QUESTION # 49
What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?

Answer: C


NEW QUESTION # 50
Which dev space types are offered by SAP Business Application Studio?
Note: There are 3 correct answers to this question.

Answer: A,C,D


NEW QUESTION # 51
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