1Z0-1064-26 Exam Test, 1Z0-1064-26 Dump Collection

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Service Request Management	- Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications - Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management
Oracle Fusion Service Overview	- Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components - Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration
Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q43-Q48):

NEW QUESTION # 43
Which two options are true about role synchronization for Digital Customer Service (DCS)?

A. is real time
B. is required for every DCS instance
C. also synchronizes userIDs and passwords between DCS and Engagement Cloud
D. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

Answer: A,B

NEW QUESTION # 44
Which three statements are true?

A. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
B. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
C. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
D. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.

Answer: A,B,C

NEW QUESTION # 45
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A. Select the Manage Capacities task.
B. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
C. In the Work Assignments section, modify the default value in the Capacity field to a new value.
D. Modify the default values in the Capacity fields for the channels.

Answer: B,D

NEW QUESTION # 46
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Verify that Root Catalog is selected on the product groups.
B. Verify that Eligible for Service is selected on the product item.
C. Validate that Allow Duplicate is selected on the product item.
D. Validate that the product item is active and published.

Answer: D

NEW QUESTION # 47
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
B. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
C. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
D. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

Answer: D

NEW QUESTION # 48
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