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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Data and Analytics Management17%- Reports and dashboards
  • 1. Dashboard components and sharing
  • 2. Report types, creation, customization
- Data management
  • 1. Data validation and quality tools
  • 2. Import, update, export, mass delete, backup
Agentforce AI8%- AI capabilities
  • 1. Agentforce setup and configuration
  • 2. AI features and usage guidelines
Productivity and Collaboration10%- Activity management
  • 1. Tasks, events, calendars
- Mobile and integrations
  • 1. AppExchange and third-party integrations
  • 2. Salesforce Mobile App capabilities
- Chatter
  • 1. Feeds, groups, collaboration features
Sales and Marketing Applications10%- Marketing tools
  • 1. Marketing automation capabilities
  • 2. Campaigns, campaign influence
- Sales Cloud features
  • 1. Opportunity management, stages, products, price books
  • 2. Lead management, conversion, assignment rules
Object Manager and Lightning App Builder15%- Lightning App Builder
  • 1. App navigation and customization
  • 2. Custom Lightning pages and components
- Object customization
  • 1. Page layouts, record types, business processes
  • 2. Standard and custom objects, fields, relationships
Automation15%- Process Automation
  • 1. Email alerts, field updates, tasks
  • 2. Flow Builder, approval processes
Service and Support Applications10%- Case management
  • 1. Cases, queues, assignment rules, escalation rules
  • 2. Support processes and entitlements
- Knowledge and Communities
  • 1. Knowledge base setup and usage
  • 2. Community configuration and access
Configuration and Setup15%- Security and access
  • 1. Password policies and login access
  • 2. Profiles, permission sets, roles and sharing rules
- User interface configuration
  • 1. Declarative customization options
  • 2. Navigation and global settings
- Company settings
  • 1. Default settings and organizational structure
  • 2. Fiscal year, business hours, currency management

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Salesforce Certified Administrator Sample Questions (Q65-Q70):

NEW QUESTION # 65
Cloud Kicks wants to ensure that every client has support based on the level of service that has been agreed on in the sales cycle. There are tiers to this support model, Gold, Silver, and Bronze. What should a Platform Administrator create to ensure that this is part of every client's account once they become a client?

Answer: A

Explanation:
To manage different levels of support service (Gold, Silver, Bronze), Salesforce uses the Entitlement Management feature. An " Entitlement " defines the specific type of support a customer is eligible for. To " ensure that this is part of every client ' s account " automatically, a Platform Administrator should use Flow Builder. A record-triggered flow can be set to run whenever an Account is updated to " Customer " status or when a specific " Service Level " field is populated. The flow can then automatically create or link an Entitlement record to that Account. This ensures that when a new case is opened, the support agent immediately sees the SLA (Service Level Agreement) associated with that customer. Routing Configurations (Option B) and Assignment Rules (Option D) handle who gets the case, but they do not define the level of service. Email-to-Case (Option C) is an intake method, not a service-level tracking tool.


NEW QUESTION # 66
Which definition best describes "accounts" and their relationships with other record types in SFDC?

Answer: A

Explanation:
Section: Volume J


NEW QUESTION # 67
Which of the following can be done on the Activity Settings page at Your Name | Setup | Customize | Activities | Activity Settings?

Answer: A,C,D


NEW QUESTION # 68
CORRECT TEXT
Why utilize Account Teams and Sales Teams?

Answer:

Explanation:
Teams
are used for collaboration, sharing, and for reporting purposes.


NEW QUESTION # 69
Which of the following are standard Salesforce applications? (Select all that apply)

Answer: A,B


NEW QUESTION # 70
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