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Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Configure and manage Teams Phone30-35%- Manage emergency calling and compliance
  • 1. Manage call recording and compliance
  • 2. Configure emergency locations and routing
- Configure phone numbers and connectivity
  • 1. Assign and manage numbers
  • 2. Configure Direct Routing and Operator Connect
- Configure call routing and policies
  • 1. Configure voice routing policies
  • 2. Manage call queues and auto attendants
Plan and design collaboration communications systems20-25%- Plan and design Teams Rooms and devices
  • 1. Plan device deployment and management
  • 2. Plan management and monitoring solutions
  • 3. Plan room systems and peripherals
- Plan and design Teams meetings
  • 1. Plan requirements for meetings, webinars, and town halls
  • 2. Recommend use cases for Teams Premium and Microsoft 365 Copilot
  • 3. Plan meeting policies and settings
  • 4. Plan audio conferencing
- Plan and design Teams Phone
  • 1. Plan call routing and policies
  • 2. Plan Teams Phone connectivity and numbering
  • 3. Plan licensing requirements
  • 4. Plan emergency calling and routing
Configure and manage Teams meetings, webinars, and town halls15-20%- Implement Teams Premium features
  • 1. Configure advanced meeting capabilities
  • 2. Manage custom branding and templates
- Configure webinars and town halls
  • 1. Manage event production and attendee experience
  • 2. Set up event types and registration
- Configure meeting policies and settings
  • 1. Manage meeting experiences and features
  • 2. Configure audio and video settings
  • 3. Manage meeting apps, polls, and breakout rooms
Configure and manage Teams Rooms and devices20-25%- Deploy and manage Teams Rooms
  • 1. Manage settings and updates
  • 2. Configure room systems and consoles
- Monitor and maintain device health
  • 1. Troubleshoot device and connectivity issues
  • 2. Use monitoring and management tools
- Manage endpoints and peripherals
  • 1. Configure IP phones, headsets, and cameras
  • 2. Manage device profiles and policies

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Microsoft Collaboration Communications Systems Engineer Sample Questions (Q231-Q236):

NEW QUESTION # 231
You need to provision a Microsoft Teams-certified common area phone device at a field site. The solution must ensure that a standard user can complete the physical handset tasks without sharing credentials.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:

Reference:
https://docs.microsoft.com/en-us/MicrosoftTeams/devices/remote-provision-remote-login


NEW QUESTION # 232
Case Study 4 - Northwind Traders
Overview
Northwind Traders is a publicly traded international investment firm that has offices in San Francisco, New York, Berlin, and London.
Northwind Traders has the following departments:
- IT
- Sales
- Investment
- Management
- Investor relations
- Legal and compliance
Users in the investment department work remotely.
The IT department in the London office provides support for the users in the Berlin office.
Existing Environment. Microsoft Office 365 Environment
Northwind Traders has a Microsoft 365 subscription that contains four users named User1, User2, User3, and User4. All the users are assigned Microsoft 365 E5 and Microsoft Teams Premium licenses. User3 is granted call delegation permissions for User2.
The company uses Calling Plans.
The subscription contains the devices shown in the following table.

Each user has a Teams Phone device.
An auto attendant is configured for the IT department support desk at the London office. Another auto attendant is configured for the investor relations department. The resource account for each auto attendant is assigned a Teams Phone Resource Account license.
Existing Environment. Partner Organization
Northwind Traders partners with a company named Contoso, Ltd. Contoso has a Cisco Webex video conferencing solution.
Existing Environment. Problem Statements
Northwind Traders identifies the following issues:
- When external customers call Direct Inward Dial (DID) numbers assigned to former employees of the San Francisco office, the customers receive a message that the number is out of service.
Management has requested that all calls to the DID numbers of former employees be directed to the call queue of the reception area at the San Francisco office.
- The users at Northwind Traders can accept meeting invitations from the users at Contoso by using SF_Dev_1, but the Northwind Traders users cannot join the meetings from SF_Dev_1.
- Employees report that the meeting schedule displayed on LN_Dev_2 includes confidential information, which breaches Northwind Traders security policies.
Requirements. Planned Changes
Northwind Traders plans to implement the following changes:
- For the auto attendant of the London office support desk, configure a DID number that will be used for all inbound and outbound calls. The solution must ensure that individual agents do NOT require dedicated phone numbers.
- Ensure that User1 can modify the greeting of the inbound call queue for the investor relations department by using the Teams client only.
- Ensure that external customers can call User2 without User3 being notified of the incoming call.
- Open a new office in South Africa.
Requirements. Technical Requirements
Northwind Traders identifies the following technical requirements:
- Create a report that estimates the bandwidth required for the planned office in South Africa.
- Ensure that all Northwind Traders users can enable end-to-end encryption.
- Ensure that all meetings scheduled by the users in the legal and compliance department have end-to-end encryption enabled by default.
- Minimize Calling Plan costs.
- Ensure that the users in the management department can create and schedule Teams events for 950 shareholders.
- Ensure that the management department users can manually approve event registrations for the shareholder meetings.
- Ensure that the investment department users can configure their emergency location by using the Teams client.
- Ensure that the users in the IT department can only access the Microsoft Teams admin center by using Privileged Identity Management (PIM).
- Ensure that all solutions follow the principle of least privilege.
Which type of Teams event meets the technical requirements for meetings created and scheduled by the management department users?

Answer: A

Explanation:
Scenario: Technical Requirements: Ensure that the management department users can manually approve event registrations for the shareholder meetings.
A webinar is the only meeting type that supports the manual registration approval feature.
A public webinar is specifically designed for events with a structured registration process.
Organizers can review the list of people who signed up and manually approve or deny them before they receive a join link.
How to Enable Manual Approval
If you have Teams Premium, you can set this up during the webinar creation:
1. Open the event from your Teams Calendar.
2. Navigate to Registration > Configuration.
3. Toggle on Require manual approval of all event registrations.
4. Manage requests under Attendee status, where you can select names and click Approve or Reject.
Incorrect:
[Not A]
Town Halls are broadcast-style events. While they support registration, they generally do not offer the same granular manual approval workflows found in webinars.
[Not B]
Channel Meetings are for members of a specific team/channel. All members have access by default, and there is no external registration or manual approval process.
[Not C]
Controlled-content Meeting typically refers to standard meetings with high security/lobby settings (like "Only me" for "Who can bypass the lobby"). While it controls entry, it does not provide a pre- event registration approval system.
Reference:
https://www.dataprise.com/resources/blog/teams-meetings-types/


NEW QUESTION # 233
You have a Microsoft Teams deployment.
Currently, all meeting invites only display in English.
You need to ensure that join information for the meeting invites display in both English and Spanish.
How should you complete the PowerShell command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:


NEW QUESTION # 234
You need to implement the planned changes for the boardrooms and huddle spaces. The solution must meet the technical requirements. Which type of endpoint should you use for each location? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:


NEW QUESTION # 235
Drag and Drop Question
Your company has a main office in New York and a branch office in Calgary. All offices connect to each other by using a dedicated WAN.
You have a Microsoft Teams Phone deployment.
You need to recommend a Direct Routing solution that meets the following requirements:
- If a Session Border Controller (SBQ fails in the New York office,
PSTN services must remain available through a local PSTN egress in New
York.
- The Calgary office must prioritize a local PSTN egress and ensure
that PSTN services remain available in the event of a local SBC outage.
- The number of SBCs must be minimized.
What should you recommend for each office? To answer, drag the appropriate components to the correct offices. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 236
......

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