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| Section | Weight | Objectives |
|---|---|---|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Testing | 11% | - Validate and test designs
|
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NEW QUESTION # 132
Cloud Kicks wants to prevent its sales agents from being able to save a new account unless they have entered the phone number in the correct format and with the correct number of digits. A validation rule would then prevent the new account from saving. Which method should be used to improve the user experience in the simplest way while preventing errors?
Answer: B
Explanation:
The correct answer is B. Set field-level error message to display on the page. The study guide presents this scenario and identifies B as the answer. The validation rule already determines whether the phone number satisfies the required formatting and length conditions. From a UX perspective, the next objective is to communicate the validation failure at the location where the user must correct it. A field-level error message places the feedback adjacent to the phone field, reducing the user's effort to determine what went wrong and where corrective action is required.
Option A, In-App Guidance, is better suited to onboarding, contextual instruction, feature adoption, or process coaching. It is unnecessarily indirect for a deterministic input-validation error.
Option C, making the field required, only ensures that some value is entered. A required-field setting does not validate whether the phone number contains the correct number of digits or follows the required formatting pattern.
The UX principle being tested is effective error prevention and recovery. When a user enters invalid information, the interface should provide specific, contextual, and actionable feedback instead of forcing the user to search for the affected field.
Study Guide reference/topics: Validation Rules, field-level errors, error prevention, form usability, Declarative Design.
NEW QUESTION # 133
Universal Containers' organization wide-defaults model is private for the Account object. A sales repeats to opportunity records.
Which level of access will the sales rep have to the related account record?
Answer: C
Explanation:
A sales rep who owns an opportunity record will have read-only access to the related account record, if the organization-wide default for the Account object is private. This is because the opportunity owner is automatically granted read-only access to the account that the opportunity is associated with, regardless of who owns the account. This is called implicit sharing, and it is a built-in feature of Salesforce to ensure that users can access the data they need to do their work. However, the opportunity owner will not be able to create, edit, or delete the account record, unless they have other sharing mechanisms that grant them higher access, such as role hierarchy, sharing rules, manual sharing, or View All or Modify All permissions.Reference:
[Salesforce Certified User Experience Designer Exam Guide], Section 3.1: Design and implement solutions that meet user needs
[Control Access to Records Unit | Salesforce Trailhead]1, Unit 2: Implicit Sharing
[Work with Related Lists on Records in Lightning Experience - Salesforce]2, Related List Cards
NEW QUESTION # 134
Cloud Kicks (CK) wants to determine whether or not the Experience Cloud site it is launching is intuitive. CK's UX Designer is going to conduct a usability study.
What shouldbe one of the first steps when planning this study?
Answer: D
Explanation:
A usability study is a method of evaluating how easy and intuitive a product or service is to use by observing real users performing specific tasks. It can help identify usability issues, user needs, and user satisfaction. One of the first steps when planning a usability study is to define the goals of the study, which are the questions that the UX designer wants to answer or the hypotheses that they want to test. The goals of the study will guide the selection of the participants, the tasks, the metrics, and the methods of the study. For example, if the goal of the study is to find out how users navigate the Experience Cloud site, the UX designer might choose to use a task-based usability test with eye-tracking and think-aloud techniques.Reference:
NEW QUESTION # 135
Cloud Kicks wants to modify one of its custom Lightning Web Components so that itsadministrators can change the look and feel depending on what type of Lightning page is used in.
Which feature should be recommended?
Answer: A
Explanation:
An App Builder styling property is a feature that allows a Lightning web component to expose CSS properties that can be set by an administrator in the Lightning App Builder. This way, the administrator can customize the look and feel of the component depending on the context and use case. For example, a component can have a styling property for the background color, the font size, or the border radius. The administrator can then change these values in the App Builder without modifying the code of the component.Reference:
[Create App Builder Styling Properties]
NEW QUESTION # 136
A UX Designer is analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topics component to display content. Which UI configuration should be used to further individualize each featured topic?
Answer: C
Explanation:
The correct answer is A. Select and upload images that represent each featured topic, as identified in the study guide.
The Featured Topics component is intended to help users visually identify and navigate important categories of Experience Cloud content. Associating a representative image with each topic allows the UX Designer to make the topics more distinct and recognizable.
This is especially useful in a Knowledge-enabled site where users may browse content by subject area rather than searching for a specific article. Appropriate imagery can reinforce topic meaning and improve scanability.
Option B suggests selecting Salesforce icons, but the study guide identifies uploaded topic imagery as the supported configuration for individualizing featured topics.
Option C proposes assigning a custom color value to each topic. Although color can play an important visual role, the guide does not identify per-topic custom color as the relevant configuration capability in this scenario.
The UX principle is recognition over recall. Visual cues can help users identify categories faster than relying solely on text labels. However, imagery should still complement clear topic names rather than replace meaningful textual identification.
The study-guide answer therefore favors topic-specific imagery as the declarative method for differentiating Featured Topics within Experience Cloud.
Study Guide reference/topics: Experience Cloud, Featured Topics, Knowledge, visual differentiation, Declarative Design.
NEW QUESTION # 137
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