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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Topic 1: Channel and Collaboration Management	- Channel structure and governance - Messaging and collaboration features
Topic 2: Troubleshooting and Support	- Admin tools and diagnostic capabilities - Common workspace issues resolution
Topic 3: Workspace Administration	- Slack workspace setup and configuration - User provisioning and identity management
Topic 4: Security and Compliance	- Authentication and access controls - Data retention and compliance settings
Topic 5: Integrations and App Management	- Salesforce and third-party integrations - Slack app installation and management

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Salesforce Certified Slack Administrator Sample Questions (Q27-Q32):

NEW QUESTION # 27
Your company uses Slack Enterprise Grid.
An employee loses an office device that is logged into Slack.
What should an Org Admin do to mitigate risk?

A. Sign member out of the Enterprise Grid org by selecting Sign out of Slack in the admin dashboard.
B. Ask the user to log out of the device by clicking End all sessions in their Slack settings.
C. Deactivate the user in Slack, and reactivate them once the device is located.
D. Notify the Workspace Owner(s) for the workspace(s) the user is a member of so they can temporarily remove the user from their workspace(s).

Answer: A

Explanation:
Slack's Enterprise Grid security recommendations state:
"Org Admins can remotely sign a member out of all sessions (desktop, mobile, web) via the admin dashboard to immediately prevent further access without deactivating the user." Asking the user (A) is unreliable because they lost the device. Deactivation (B) is extreme if the device may be recovered. Workspace-level action (D) is insufficient for org-wide risk.
(Reference: Slack Administration Study Guide - Managing Lost or Compromised Devices)
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NEW QUESTION # 28
Bella is a Workspace Admin at a company with 3,500 employees. She is receiving complaints from her colleagues that "Slack is too noisy". Her team is bothered by frequent use of @here and @channel in public channels. She has never evaluated or changed the default settings, so she wants to change how those notifications work in her workspace.
How can Bella change her workspace's messaging restrictions to minimize disruption?

A. Restrict @here and @channel usage to Owners and Admins only.
B. Set @here and @channel to be used only in private channels, where membership is more limited.
C. Restrict public channel posting to just Owners and Admins.
D. DM each user who uses the @here and @channel mentions and ask them not to do this in large channels.

Answer: A

Explanation:
Slack provides an option to restrict the use of @channel, @here, and @everyone mentions to Workspace Owners and Admins only.
Slack's guidance states:
"To prevent disruption, you can limit the ability to use @channel, @here, and @everyone mentions to only Workspace Owners and Admins." This prevents misuse in large public channels while still preserving structured communications.
(Reference: Slack Administration Study Guide - Notification Settings and Messaging Restrictions)

NEW QUESTION # 29
You're a Workspace Owner and App Manager for your company's Slack Enterprise Grid instance.
The Human Resources (HR) team wants to pilot a Wellness app for employees.
As an App Manager, what are the two key considerations you should understand before installing the app in Slack?
(Select the TWO best answers.)

A. Does the app meet data security policies for your organization?
B. What are the external services or APIs the app is connecting to?
C. Is this app available in the Slack App Directory?
D. Does the app connect with your HR system?

Answer: A,B

Explanation:
Slack's app management guidelines advise:
"Before approving an app, you should review its compliance with your organization's data security policies and understand which external services and APIs the app communicates with." Availability in the Slack App Directory (A) doesn't guarantee security compliance. Whether the app connects with your HR system (D) is helpful but not a core initial security evaluation criterion.
(Reference: Slack Administration Study Guide - App Review and Security Considerations)
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NEW QUESTION # 30
You're a Slack admin for SealBox, a company specializing in waterproof laptop cases. In preparation for a new product launch, SealBox partners with an advertising agency, Ad Heroes Inc. You create a Slack Connect channel and share it with Ad Heroes' Slack workspace.
The members of the Ad Heroes team are concerned about losing access to messages and files shared in the channel once the project ends and the channel is disconnected.
What will happen once the channel is disconnected? (Select the best answer.)

A. The channel will be archived on Ad Heroes' workspace, but all messages and files shared by both organizations will remain accessible.
B. All organizations will retain full access to the channel's history and can continue to use it as normal.
C. Ad Heroes will keep an archived version of the channel, but only files posted by Ad Heroes' workspace members will be visible in the channel.
D. Ad Heroes will retain full control over the channel's history and can continue to post messages and files in it as normal.

Answer: A

Explanation:
When a Slack Connect channel is disconnected:
"Each organization will keep an archived copy of the channel. All messages and files shared by members of both organizations remain accessible to each organization's members." Neither side can continue posting after disconnection - the channel is archived.
(Reference: Slack Administration Study Guide - Managing Slack Connect Disconnections)
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NEW QUESTION # 31
You're a Workspace Owner. You notice employees are breaking corporate policy by sharing business-issued credit card numbers in channel when booking their travel for an upcoming customer meeting. Your information security team identifies this as a risk.
What recommendation should you make to prevent this from happening in the future?
(Select the best answer.)

A. Integrate with a Data Loss Prevention (DLP) solution using Slack's Discovery API.
B. Use Workflow Builder to allow people to report policy violations.
C. Use the Admin APIs to create a custom script to flag credit card numbers.
D. Integrate with a Discovery solution using Slack's Discovery API.

Answer: A

Explanation:
According to Slack's official security recommendations:
"For organizations needing to prevent sensitive data from being shared in Slack, the recommended approach is to integrate Slack with a Data Loss Prevention (DLP) solution using the Discovery API." DLP integrations can monitor messages and files, detect patterns like credit card numbers, and take automated actions to prevent or alert on policy violations.
Option A (Discovery solution) is related to data retention and eDiscovery, not proactive DLP enforcement.
Option B would require custom development and is not the standard or scalable approach. Option D (Workflow Builder) is not intended for monitoring sensitive data.
(Reference: Slack Administration Study Guide - Security Integrations and Data Loss Prevention)

NEW QUESTION # 32
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