Real Salesforce Service-Cloud-Consultant Exam Questions - Valid Service-Cloud-Consultant Test Topics

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Salesforce Service-Cloud-Consultant Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Certified Service Cloud Consultant
Exam Number:	Service-Cloud-Consultant
Exam Format:	Multiple-choice, Multiple-select
Available Languages:	English
Exam Duration:	105 minutes
Real Exam Qty:	65
Related Certifications:	Salesforce Certified Administrator
Passing Score:	67%
Exam Price:	USD 200
Sample Questions:	Salesforce Service-Cloud-Consultant Sample Questions
Exam Way:	Online (proctored) or Onsite (at a testing center)
Pre Condition:	Salesforce Certified Administrator credential is required
Official Syllabus URL:	https://trailhead.salesforce.com/en/credentials/servicecloudconsultant

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The benefit in Obtaining the Service-Cloud-Consultant Exam Certification

A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Salesforce Certified Service Cloud Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.
If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Service Cloud Consultant.
After completing the Salesforce Certified Service Cloud Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Service Cloud Consultant.

Salesforce Certified Service cloud consultant Sample Questions (Q260-Q265):

NEW QUESTION # 260
Support engineer need to see a complete chronological list of field edit to a case, associated emails, case
comments, and field edit to related objects in a single view while working on a case.
How should the requirement be met?

A. Create a custom report
B. Create a custom related list on the case
C. Create a custom Visualforce page
D. Create a custom view on the Case tab

Answer: B

NEW QUESTION # 261
Universal Containers (UC) wants to automate the process of case creation. While conducting a business process review, the consultant learned that in some instances, customers provide UC with digital pictures of the problem. The average attachment size was 34 MB.
Which solution should a consultant recommend?

A. On-Demand Email-to-Case
B. Web-to-Case
C. Outlook Integration
D. Email-to-Case

Answer: D

NEW QUESTION # 262
Universal Containers wants Salesforce to suggest Knowledge articles to agents based on information about the case.
Which solution should a consultant recommend?

A. Add the Knowledge related list to the case page layout.
B. Add the Knowledge component on the case Lightning record page.
C. Add the Knowledge object to global search objects.

Answer: B

Explanation:
Adding the Knowledge component to the case Lightning record page is the most effective solution for suggesting relevant Knowledge articles to agents based on case information. This component dynamically displays articles related to the case's details, such as subject and description, directly within the agent's workspace. It uses the case data to search the Knowledge base and present the most applicable articles, aiding agents in finding solutions more quickly and efficiently. This integration enhances the support process by providing agents with easy access to a wealth of information, potentially reducing case resolution times and improving customer satisfaction.

NEW QUESTION # 263
Universal Containers (UC) has hired a consulting firm to implement Service Cloud for its contact center for the first time. The project requires quick iterations and speedy completion. UC has requested frequent updates from the project team for check-ins and refinement.
Which methodology should the consultant recommend given the requirements?

A. Waterfall
B. Agile
C. Hybrid

Answer: B

Explanation:
Given the requirements for quick iterations, speedy completion, and frequent updates, the Agile methodology is recommended. Agile allows for adaptive planning, evolutionary development, early delivery, and continuous improvement, facilitating rapid response to changes and ensuring close collaboration with the client for regular feedback and refinement.

NEW QUESTION # 264
Universal containers wants to provide its 20 million customers with a portal where they can:
- Submit inquiries,
- Monitor the status of those inquiries,
- View their contact information.
To meet these requirements, which type of portal license would be most appropriate for the customers?

A. Employee Community
B. Customer Community
C. Partner Community
D. Sites

Answer: B

NEW QUESTION # 265
......

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