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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Workspace Administration | 9% | - Manage workspace settings and configurations - Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace |
| Topic 2: User Lifecycle Management | 14% | - Configure user provisioning and deprovisioning - Configure single sign-on (SSO) and identity management - Handle user onboarding and offboarding - Manage user roles and admin roles |
| Topic 3: Enabling Slack Success | 15% | - Use analytics and reporting to measure engagement - Create help channels for user support - Promote best practices and user adoption - Drive organizational collaboration and productivity |
| Topic 4: App Administration | 10% | - Manage integrations and workflows - Manage app approvals and app directory - Understand Slack Connect for inter-organization collaboration - Configure app permissions and settings |
| Topic 5: Security | 15% | - Configure security policies and compliance settings - Configure domain and IP restrictions - Monitor and audit workspace activity - Manage DLP (Data Loss Prevention) and retention policies - Enable multi-factor authentication (MFA) |
| Topic 6: Channel & User Group Administration | 28% | - Implement channel naming conventions and best practices - Configure channel management policies - Manage user groups and channel permissions - Convert public channels to private channels - Manage default channels and required channels |
| Topic 7: Fundamentals | 9% | - Understand Slack roles and responsibilities - Differentiate between Slack plans and features - Navigate the Slack Admin console |
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41. Frage
In Large Inc's Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers.
Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack?
Antwort: B
Begründung:
Moving sales channels into the Global workspace and making default channels private would:
* Create confusion and friction in adoption.
* Reduce transparency and cross-functional collaboration.
Slack documentation highlights:
"Workspaces should be structured to align naturally with how teams operate. Making core channels private may limit discoverability and collaboration, which contradicts Slack's goals for connection and transparency." Options B, C, and D promote transparency and collaboration, which is the intended use of Slack across cross- functional teams.
(Reference: Slack Administration Study Guide - Change Management and Slack Adoption Strategies)
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42. Frage
You're a Support Agent on the admin team for your organization's Slack Enterprise Grid workspace.
You receive a service request from one of your employees to add 15 new members from a single external company to Slack in order to support a 12-month joint marketing partnership. The team requires multiple channels and members for external collaboration.
How should you respond to the service request?
(Select the best answer.)
Antwort: C
Begründung:
Slack recommends using Slack Connect for external collaboration across companies.
According to Slack Connect official guidelines:
"Slack Connect lets you securely collaborate with external organizations in channels or direct messages, without needing to add external users as guests in your workspace." Rather than creating guest accounts (A) or modifying your IdP (C), the correct and scalable method is setting up Slack Connect channels. Option D (setting up a separate Slack workspace) is not necessary and would complicate governance.
(Reference: Slack Administration Study Guide - Slack Connect Best Practices)
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43. Frage
Clint is a Workspace Owner on the Sales Workspace, and his organization is on Slack's Enterprise Grid plan.
Clint cannot find the option to make the #announcement-sales multi-workspace channel available to all Workspaces in the Org.
Who can give Clint multi-workspace channel permissions?
Antwort: C
Begründung:
In Enterprise Grid:
"Org Owners and Org Admins are responsible for assigning the permission to create and manage multi- workspace channels." Workspace Owners cannot independently assign this permission unless the Org-level Admins grant them the necessary rights.
(Reference: Slack Administration Study Guide - Enterprise Grid Channel Management)
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44. Frage
You've been working among a small group of experienced Slack admins.
Your company is beginning to grow exponentially, and admin responsibilities such as channel administration, legal holds, and user management are overwhelming your small team.
Your team decides to assign a few system roles to support the admin team.
Which role will be responsible for assigning admin responsibilities?
(Select the best answer.)
Antwort: D
Begründung:
According to Slack's role management documentation:
"Roles Admins have the ability to assign and manage system roles for members across the Slack organization." Compliance Admins (A) manage legal holds and data exports. Channels Admins (C) manage channel structures. Users Admins (D) manage member profiles and deactivations. Only Roles Admins manage assignment of admin permissions.
(Reference: Slack Administration Study Guide - System Roles Overview)
45. Frage
You're in charge of a Slack Enterprise Grid workspace design for your company.
Your teammates provide dozens of suggestions about how the workspaces should be created to provide the best user experience.
Which approach should you choose?
(Select the best answer.)
Antwort: B
Begründung:
Slack strongly advises:
"Design for the minimum number of workspaces needed to meet business requirements. Fewer workspaces reduce context switching, simplify governance, and improve findability." Option A (loose design) risks chaos. B (strict policy) is important but doesn't directly solve workspace sprawl. D (more workspaces) worsens fragmentation.
(Reference: Slack Administration Study Guide - Workspace Design Principles for Enterprise Grid)
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46. Frage
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