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| Section | Weight | Objectives |
|---|---|---|
| Customer Success | 10% | - Explain customer journey & IT purchasing models - Define customer success |
| Cisco Tools and Processes | 20% | - Explain Smart Accounts & Smart Licensing - Describe CX Portfolio and deal management processes |
| Customer Success Foundation | 10% | - Explain recurring revenue financial implications - Explain the stages of the customer lifecycle - Define customer experience - Describe recurring revenue financial terms |
| Business Acumen | 30% | - Describe renewal cycle and risk action planning - Interpret key financial terms (e.g., CAPEX, OPEX) - Evaluate products and services to meet customer goals |
| Roles and Responsibilities | 30% | - Describe Renewals Manager role and integration - Explain renewals tasks and success metrics |
>> 700-805 Reliable Study Questions <<
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NEW QUESTION # 11
Which task is the responsibility of the Renewals Manager?
Answer: D
Explanation:
one of the tasks that is the responsibility of the Renewals Manager is to manage recurring revenue risk, which includes:
* Identifying and prioritizing renewal opportunities and challenges
* Developing and executing renewal strategies and plans
* Collaborating with other Cisco teams and partners to ensure customer satisfaction and retention
* Negotiating and closing renewal deals
References: 2: Cisco Renewals Manager - Cisco
NEW QUESTION # 12
What does a high Renewal Rate indicate about the performance of a Renewals Manager?
Answer: D
NEW QUESTION # 13
Which business benefit of on-time renewals on Cisco products and services is valid?
Answer: C
Explanation:
On-time renewals on Cisco products and services can provide various business benefits to customers, such as ensuring continuous support, access to the latest software updates, and improved security and performance. One of the benefits that is valid according to the Cisco Renewals Manager exam is rebates and discounts from Cisco. This means that customers who renew their contracts on time can enjoy lower prices and incentives from Cisco, which can help them reduce their total cost of ownership and increase their return on investment.
NEW QUESTION # 14
An RM notices a customer has 25 assets with no active service contract in a Cisco Ready report. How should the RM categorize these assets and respond?
Answer: C
Explanation:
Assets that currently have no active service coverage should be classified as uncovered assets. Cisco explicitly defines uncovered assets as line items that do not currently have support coverage. Its renewals and installed- base guidance instructs users to review those assets and identify opportunities to attach appropriate support services. (Cisco) This aligns directly with the Cisco Renewals Manager v2.0 blueprint, which requires the RM to interpret Installed Base data using Cisco Ready for Partners to identify coverage gaps. A set of 25 uncovered assets represents a clear coverage-gap opportunity. The correct RM action is therefore to validate the assets, assess the appropriate service entitlement or support offer, and engage the customer regarding restoring or adding coverage. (Cisco Learning Content) Option B is incorrect because an uncovered asset is not automatically an expired or end-of-life asset. Cisco separately identifies assets approaching Last Date of Support (LDoS), for which replacement or migration may be appropriate. Option C is unsupported because absence of coverage does not prove the equipment has been decommissioned. Cisco ' s service-coverage guidance treats "Decommissioned" as a separate disposition requiring validation. (Cisco Community) Option D also misclassifies the issue; lack of support coverage is not inherently a Smart Account association problem.
Therefore, the assets should be categorized as uncovered, and the RM should pursue the appropriate coverage opportunity, making A correct.
NEW QUESTION # 15
Which detail is provided in the scorecard by using the Total Program View tool?
Answer: D
Explanation:
According to the Total Program View (TPV) User Guide1, the scorecard is a dashboard that provides a summary of the partner's performance across different programs and metrics. One of the metrics that is provided in the scorecard is the renewal rate, which is defined as:
The percentage of recurring revenue that is retained or renewed within a defined time period (usually 90, 180, or 365 days) A key indicator of customer satisfaction, retention, and loyalty A factor that affects the partner's incentives and rebates
NEW QUESTION # 16
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