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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q14-Q19):

NEW QUESTION # 14
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Integration Suite is available to integrate applications.
B. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
C. Al capabilities empower sales & marketing analysts to accelerate decisions.
D. SAP Build can be used to create custom apps.
E. Business process analysis is available out-of-the-box.

Answer: A,C,D

NEW QUESTION # 15
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Complex and costly upgrades from custom extensions
B. Better process execution through improved data quality
C. Efficient operations of IT security and efficiency
D. Rapid, continuous innovation by running the latest software version
E. Data quality and consistency challenges

Answer: B,C,D

NEW QUESTION # 16
Which feature is available in SAP Commerce Cloud?

A. Bounce management for new prospects
B. Management for intercompany sales processes
C. Product catalog
D. Case processing with registered products

Answer: C

NEW QUESTION # 17
Which of the following are associated with SAP Sales Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Service orders
B. Opportunities
C. Coupon campaigns
D. Pricing conditions

Answer: A,D

NEW QUESTION # 18
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can manage customer segments.
B. You can record all master data (customer, products, organization) in a central database.
C. You can migrate data using the Data Workbench.
D. You can analyze customer preferences for communication.

Answer: D

NEW QUESTION # 19
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