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| Section | Weight | Objectives |
|---|---|---|
| OmniScript | 27% | - Explain the basic structure of an OmniScript - Validate developed OmniScript processes to ensure client expectation alignment - Identify business process step requirements and map them to OmniScript Components required to implement them |
| FlexCards | 23% | - Design FlexCards to ensure they meet customer requirements/needs - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) - Explain the capabilities, use cases, and purpose of using FlexCards |
| Data Tools | 23% | - Design Integration Procedures and related Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers |
| Best Fit Solutioning | 27% | - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices - Map process requirements to OmniStudio capabilities and explain the interaction between them - Create fit/gap analyses between requirements and OmniStudio capabilities |
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NEW QUESTION # 193
An existing OmniScript used to capture and update customer information displays the following information on the same page:
* Name
* Age
* Street
* Last name
* Postal code
* Gender
* State
* Phone
* City
* Country
* Email
Users report that the information displays in no specific order. Users experience errors when filling the information because it is not categorized. The process fails after submission because the mandatory fields are blank.
How can the consultant improve the user experience of the OmniScript?
Answer: B
Explanation:
The consultant can improve the user experience of the OmniScript by using a Section element to break the information and a Headline element to add the title and a required icon in the input. A Section element can group related fields and elements in a logical way, making it easier for the user to navigate and fill the information. A Headline element can display a label and an icon for each field, indicating which ones are mandatory. This way, the OmniScript can display the information in a specific order and prevent errors and failures
NEW QUESTION # 194
A consultant has a project with the following requirement: " Agents need to follow a standard customer greeting script in order to ensure brand consistency. " Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
Answer: D
Explanation:
The consultant should recommend using a Headline element to ensure the agents can see and follow these standard scripts. A Headline element can display a text message with an icon and a color, such as blue for information or yellow for warning. The consultant can use a Headline element to show the customer greeting script in the OmniScript, and instruct the agents to read it aloud
NEW QUESTION # 195
A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction.
Which three input elements can the consultant recommend to improve usability and to provide validation?
Choose 3 answers
Answer: C,D,E
Explanation:
The three input elements that can be recommended to improve usability and provide validation are Radio Group, Email, and Range. Radio Group allows the user to select one option from a list of values, which reduces typing and ensures valid input. Email validates that the input is a valid email address format. Range allows the user to select a numeric value within a specified range using a slider, which reduces typing and ensures valid input. Headline is not an input element, but a display element that shows text in large font size.
Text Area is not suitable for this scenario, as it allows the user to enter multiple lines of text without validation.
NEW QUESTION # 196
A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?
Answer: C
Explanation:
The order that the consultant should design the elements of the OmniScript to meet these requirements is:
Radio Input, Date Input, HTTP Action, DataRaptor Post Action. A Radio Input element can display a list of options for the user to choose from, such as customer satisfaction rating. A Radio Input element allows only one option to be selected at a time, and can also have icons for each option. A Date Input element can display a field for the user to enter a date value, such as call back date. A Date Input element can also have validation and formatting options, such as minimum and maximum dates, calendar picker, etc. An HTTP Action element can invoke a REST or SOAP service to retrieve data from an external system, such as a list of bills from the last 5 months. An HTTP Action element can store the response data in a JSON object for further processing. A DataRaptor Post Action element can write data to a Salesforce object or invoke a Salesforce API, such as creating a case with the list of bills in the case description
NEW QUESTION # 197
A business wants to create an OmniScript that allows call center agents to schedule field service appointments with customers. The process needs to retrieve available appointment dates from an external system via a REST A and then display them to the user for selection in a dropdown list.
Once the user selects a date, a confirmation should display with rich text and images. Which three OmniScript elements should be used to meet these requirements? Choose 3 answers
Answer: B,D,E
Explanation:
The three OmniScript elements that should be used to meet the requirements are: Text Block, HTTP Action, and Select. A Text Block element can display rich text and images using HTML tags in the OmniScript. An HTTP Action element can invoke a REST API and store the response in a JSON object. A Select element can display a dropdown list of options for the user to choose from
NEW QUESTION # 198
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