ITILFNDv4 Valid Exam Papers - Latest ITILFNDv4 Test Voucher

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: ITIL Practices	30%	- Technical management practices 1. Deployment management 2. Software development and management 3. Infrastructure and platform management - General management practices 1. Relationship management 2. Supplier management 3. Information security management 4. Continual improvement - Service management practices 1. Business continuity management 2. Service request management 3. Incident management 4. Problem management 5. Service level management 6. Change enablement 7. Capacity and performance management 8. Availability management
Topic 2: Technology and Information Management	10%	- Role of technology in service management - Information management principles
Topic 3: Key Concepts of Service Management	15%	- Services, service offerings, service relationships - Value, value co-creation, stakeholders - Service management as a practice
Topic 4: Organizational Structure and Roles	10%	- Teams and groups - Key roles and responsibilities
Topic 5: ITIL Guiding Principles	15%	- Keep it simple and practical - Think and work holistically - Progress iteratively with feedback - Optimize and automate - Start where you are - Focus on value - Collaborate and promote visibility
Topic 6: ITIL Service Value System	20%	- Service value chain 1. Deliver and support 2. Plan 3. Improve 4. Obtain/build 5. Design and transition 6. Engage - Purpose and components - Continual improvement - Governance

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Free PDF 2026 EXIN ITILFNDv4: Pass-Sure ITIL 4 Foundation Valid Exam Papers

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EXIN ITIL 4 Foundation Sample Questions (Q186-Q191):

NEW QUESTION # 186
Which service value chain activity relates with buying new products?

A. Obtain/build
B. Improve
C. Engage
D. Plan

Answer: A

Explanation:
This activity focuses on acquiring or creating the products and services needed to deliver value to customers.

NEW QUESTION # 187
Which practice is responsible for moving new or changed components to live or other environments?

A. Change enablement
B. Supplier management
C. Deployment management
D. Release management

Answer: C

NEW QUESTION # 188
Identify the missing words in the following sentence.
The management of information security incidents usually requires [?].

A. Third party support
B. Immediate escalation
C. A separate process
D. Specialist teams

Answer: C

NEW QUESTION # 189
Which is recommended as part of the 'progress iteratively with feedback' guiding principle?

A. Organize work into small manageable units
B. Reduce the number of steps that produce tangible results
C. Analyze the whole situation in detail before taking any action
D. Prohibit changes to plans after they have been finalized

Answer: A

NEW QUESTION # 190
Which practice has a purpose that includes managing authentication and non-repudiation?

A. Service configuration management
B. Supplier management
C. Relationship management
D. Information security management

Answer: D

NEW QUESTION # 191
......

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