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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Delivery and Migration	17%	- Understand implementation best practices - Plan and execute migration from other platforms - Define roles and responsibilities
Topic 2: Policies and Settings	22%	- Identity and access management - Analytics and dashboard usage - Slack Connect and app approval settings - Security and compliance configurations
Topic 3: Governance Structure	8%	- Define admin and owner roles - Manage workflows and processes - Establish governance policies
Topic 4: Discovery	10%	- Gather and analyze client requirements - Communicate Slack value proposition - Assess organizational readiness
Topic 5: Channel Strategy	10%	- Apply use cases and best practices - Design channels for collaboration and workflows - Channel naming conventions and structure
Topic 6: Learning and Enablement	18%	- Design training programs for users and admins - Support adoption and troubleshoot issues - Plan and execute rollout strategies - Create learning materials and resources

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Salesforce Certified Slack Consultant Sample Questions (Q73-Q78):

NEW QUESTION # 73
If a client needs specific custom integrations developed for their Slack workspace, who should ideally take on this task?

A. The client's internal development team, since they understand their own systems better than anyone else
B. The Slack team, as they have comprehensive knowledge of the Slack API and its capabilities
C. An independent contractor hired specifically for this purpose
D. The Partner's development team, in collaboration with the client's technical team for specifications and requirements

Answer: D

Explanation:
Custom integrations should ideally be developed by the Partner's development team, as they have expertise in creating Slack integrations. Collaboration with the client's technical team is crucial to ensure that the integrations meet the specific needs and requirements of the client.

NEW QUESTION # 74
A healthcare organization using Slack needs to ensure that their communication practices comply with HIPAA. What key feature should they enable in Slack to best meet HIPAA compliance requirements?

A. Custom Terms of Service
B. Integration with a HIPAA-compliant archiving tool
C. Encryption at rest and in transit
D. Two-factor authentication

Answer: B

Explanation:
Integrating Slack with a HIPAA-compliant archiving tool is essential for healthcare organizations to ensure that their communication practices meet HIPAA requirements, which involve secure storage and handling of health information.

NEW QUESTION # 75
What is the most effective way to project manage a team in Slack?

A. Send a check-in template to teammates to respond to on a weekly basis.
B. Run team sync in channels using automated reminders to save time and keep updates regular and transparent.
C. During the weekly check-in meetings on Zoom, remind teammates to share updates in Slack.
D. Connect the Jira app to your team channel and ask for weekly updates through the app integration.

Answer: B

Explanation:
The strongest answer is to run team syncs in channels using automated reminders. Slack's project- management value comes from moving status communication into visible, searchable channels and reducing dependency on synchronous meetings. Automated reminders or scheduled messages help keep updates consistent without relying on a manager to manually chase people. This approach also improves transparency because team members can see updates in context, respond in threads, and preserve decision history in the channel. Option A keeps the process dependent on Zoom and manual reminders, which underuses Slack.
Option C introduces a template but does not ensure visibility, automation, or channel-based collaboration.
Option D may be useful if Jira is part of the team's delivery workflow, but the question asks for the most effective Slack-native project management approach, not a tool-specific integration. Slack's official automation guidance supports scheduled channel messages for recurring reminders, daily standups, and project updates.
Reference topic: Channel Strategy - project channels, recurring updates, async team syncs, transparency, and workflow automation.

NEW QUESTION # 76
A large enterprise is planning to introduce Slack as its new communication platform. What should be a key component of their rollout communication plan to ensure successful adoption across the organization?

A. A phased communication strategy that includes initial awareness campaigns, detailed training sessions, and ongoing support post-launch
B. Focusing solely on the technical aspects of Slack in the communication plan, without addressing its practical applications
C. A single, comprehensive email sent to all employees on the day of the rollout
D. Limiting communication to top-level executives and relying on them to disseminate information to their teams

Answer: A

NEW QUESTION # 77
In establishing success metrics for Slack implementation, what factor is crucial to consider for them to be effective and meaningful?

A. The speed at which employees adopt Slack as their primary communication tool
B. The number of third-party apps integrated with Slack within the first month
C. Metrics should be specific, measurable, achievable, relevant, and time-bound (SMART) to accurately assess the implementation's success
D. The total cost savings achieved by the organization after implementing Slack

Answer: C

Explanation:
Success metrics for Slack implementation should be SMART ?specific, measurable, achievable, relevant, and time-bound. This ensures that the metrics are clear, attainable, directly tied to specific objectives, and can be evaluated within a defined timeframe, providing a meaningful assessment of the implementation's success.

NEW QUESTION # 78
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