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| Section | Weight | Objectives |
|---|---|---|
| Business Process Mapping | 17% | - Analyze impact of changes on stakeholders - Map current and future business processes - Create process flow diagrams and documentation - Identify process gaps and improvement opportunities |
| Requirements Management | 23% | - Validate and verify requirements with stakeholders - Elicit and document functional and non-functional requirements - Prioritize requirements based on business value - Manage requirements traceability |
| Collaboration with Stakeholders | 23% | - Facilitate communication between business and technical teams - Build consensus on requirements and solutions - Conduct effective meetings and presentations - Manage stakeholder expectations and priorities |
| Customer Discovery | 17% | - Conduct stakeholder interviews and workshops - Analyze current state and future state processes - Document business requirements and user stories - Identify business needs, pain points, and objectives |
| User Story Development | 20% | - Write clear and actionable user stories - Manage user story backlog and prioritization - Define acceptance criteria for user stories - Break down epics into manageable user stories |
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NEW QUESTION # 183
The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee's input?
Answer: A
Explanation:
This answer states that scheduling a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind is what the BA should do when responding to the new employee's input.
A beginner's mind is a mindset that is open, curious, and eager to learn, without any preconceptions or biases.
A beginner's mind can help the BA to discover new insights, ideas, or opportunities that might otherwise be overlooked or dismissed by more experienced or knowledgeable stakeholders. Scheduling a one-on-one meeting with the new employee can help the BA to listen to their input, understand their perspective, and appreciate their contribution. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce- business-analyst-quick-look/use-stakeholder-engagement-skills
NEW QUESTION # 184
The finance team is rolling out a new sales process in Sales Cloud for opportunities that are Closed/Won.
After meeting with the team, a business analyst (BA) realizes that several requirements for the new process will need further refinement.
What should the BA use to keep track of changes to the process documents?
Answer: B
NEW QUESTION # 185
Which of the following User Management terms is best described by this definition: " Record created to identify a new employee that starts accessing Salesforce"
Answer: D
Explanation:
Users is the User Management term that is best described by this definition: "Record created to identify a new employee that starts accessing Salesforce". Profiles are User Management terms that define what users can do within an organization based on their job function and responsibilities. Roles are User Management terms that control data visibility and reporting hierarchy within an organization based on users' positions. Usernames are User Management terms that identify users when they log in to Salesforce. References: https://help.salesforce.
com/s/articleView?id=sf.users_def.htm&type=5
NEW QUESTION # 186
A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?
Answer: B
Explanation:
This answer states that conducting elicitation with stakeholders regarding their parts of the process is what the BA should do to close the gaps or confirm the process steps after conducting a group workshop with stakeholders to understand and document in-scope business processes. Elicitation is a technique that involves asking questions, gathering information, or observing behaviors to understand the needs, expectations, and goals of the stakeholders or users. Conducting elicitation with stakeholders can help the BA to clarify any ambiguities, resolve any conflicts, verify any assumptions, and validate any information regarding their parts of the process. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business- analyst-quick-look/use-stakeholder-engagement-skills
NEW QUESTION # 187
What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?
Answer: A
Explanation:
The business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle are to gather business requirements, create process maps, and write user stories. These activities help the business analyst understand the current state, future state, and gaps of the business processes and translate them into clear and actionable requirements for the solution design and development teams. Completing testing, building training materials, and eliciting requirements for the next iteration are responsibilities during the validate phase of the Salesforce implementation lifecycle. Creating a data dictionary, writing end user documentation, and reviewing test scripts are responsibilities during the prepare phase of the Salesforce implementation lifecycle. References: https://trailhead.salesforce.com/content/learn/modules/business- analysis-for-salesforce-projects/understand-the-salesforce-implementation-lifecycle https://trailhead.
salesforce.com/content/learn/modules/business-analysis-for-salesforce-projects/analyze-business-processes- and-requirements
NEW QUESTION # 188
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