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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Application Specialist - Performance Analytics |
| Exam Number: | CAS-PA |
| Related Certifications: | Certified Implementation Specialist - Platform Analytics (CIS-PA, renamed Aug 2024) |
| Real Exam Qty: | 60 |
| Passing Score: | 70% / Internal cut score |
| Exam Format: | Single-choice, Multiple-select, Scenario-based |
| Available Languages: | English |
| Exam Price: | $300 USD |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 3 years |
| Recommended Training: | Performance Analytics Implementation Performance Analytics Fundamentals |
| Exam Registration: | ServiceNow University Pearson VUE |
| Sample Questions: | ServiceNow CAS-PA Sample Questions |
| Exam Way: | Online proctored or onsite test center via Pearson VUE |
| Pre Condition: | No mandatory prerequisites; recommended 6+ months hands-on experience with ServiceNow Performance Analytics, completion of official training |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-application-specialist-performance-analytics-exam?id=kb_article_view&sysparm_article=KB0011571 |
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ServiceNow CAS-PA 자격증 시험은 60개의 객관식 문제로 이루어져 있으며, 90분 동안 진행됩니다. 시험에 합격한 후에는 수료증을 받게 되며, 인증된 ServiceNow CAS-PA 전문가로 인정받을 수 있습니다.
질문 # 71
You have the following configuration:
* Indicator: Average age open incidents
* Two Breakdowns:
* Assignment Group Manager
* Assignment Group
You have this new requirement:
When navigating the Average age open incidents Indicator and drilling into an Assignment Group Manager Breakdown element, the viewer should see the groups managed by the selected manager.
Which is the best way to achieve the desired result?
정답：B
설명：
The correct answer is A. Create a Breakdown relation between the Assignment Group Manager and the Assignment Group breakdowns, because Breakdown Relations enable navigation between logically related breakdown elements.
In this scenario, the Average age open incidents Indicator already contains both required breakdowns. The remaining requirement is to establish the relationship between managers and the assignment groups they manage.
ServiceNow provides Breakdown Relations specifically for this purpose.
Configure the relationship as follows:
This configuration establishes a navigational relationship from a selected manager to the corresponding assignment groups.
Assignment Group Manager
Selected manager
Breakdown Relation
Group.Manager # Group.Sys ID
Assignment Groups Managed
Only groups related to the selected manager
Breakdown Relations are directional. Because the user starts with an Assignment Group Manager and navigates to Assignment Group, the relation must be configured in that direction.
Unlike Breakdown Mappings, Breakdown Relations do not require another data collection job before their navigation options become available in Analytics Hub.
Creating separate indicators or modifying the indicator ' s filtering conditions would unnecessarily complicate the configuration.
Therefore, A is the appropriate solution.
References: ServiceNow Performance Analytics - Create a Breakdown Relation Between Breakdowns; Breakdown Relations; Analytics Hub Navigation; Assignment Group and Manager Relationships; Breakdown Element Navigation.
질문 # 72
The scores of an Automated Indicator are correct as of:
정답：C
설명：
The correct answer is A. Most recent Collection time, because an Automated Indicator ' s stored scores represent the state of the qualifying records when the relevant data collection job last executed.
Automated Indicators obtain their scores through Performance Analytics Data Collection Jobs. These jobs query the configured Indicator Source, apply indicator-specific conditions, and calculate values using the selected aggregation function.
For example, suppose the indicator Number of open incidents is collected at 02:00 and produces a score of
120.
If another 15 incidents are created at 10:00, the stored indicator score does not automatically change to reflect those additional records.
The score remains based on the most recent collection until the next job recalculates it.
Option B is incorrect for ordinary stored scores because viewing an indicator does not trigger a new collection. However, ServiceNow does support optional real-time scores for eligible Automated Indicators, which are calculated directly from current records.
Options C and D are incorrect because collection is not inherently tied to midnight in either the local time zone or UTC. Administrators can schedule jobs at different times.
ServiceNow distinguishes stored historical scores from real-time scores and documents the conditions under which real-time calculation is supported.
Therefore, A correctly describes standard Automated Indicator score collection.
ServiceNow+2
References: ServiceNow Performance Analytics - Automated Indicators; Collecting Indicator Scores; Scheduled Data Collection Jobs; Analytics Hub Real-time Scores; Indicator Score Accuracy.
질문 # 73
When is a script required to perform a Breakdown Mapping for a Breakdown based on a Bucket Group?
정답：B
설명：
The correct answer is A. When there is no field in the indicator Facts table that matches the value to be bucketed.
ServiceNow Performance Analytics supports both field-based and scripted Breakdown Mappings. The appropriate method depends on whether the required breakdown value can be obtained directly from an existing field.
A Bucket Group divides numeric values into predefined ranges. For example, an Incident Age breakdown might contain buckets representing 0-5 days, 6-10 days, and more than 10 days.
When a suitable numeric field already exists, the Breakdown Mapping can reference that field directly. A script is unnecessary.
However, when the required value must be calculated or transformed, a scripted mapping is appropriate.
For example, calculating incident age requires subtracting the incident ' s opening timestamp from the collection period ' s end date and converting the result into days.
A scripted mapping performs this calculation and returns a numeric value, which the Bucket Group assigns to the appropriate range.
ServiceNow ' s documentation explicitly identifies this as a common use case for scripted mappings.
Option B is incorrect because Manual Indicators do not use automated Breakdown Mappings in this manner.
Options C and D describe security configuration and Manual Breakdown functionality, neither of which requires a scripted mapping.
Therefore, option A correctly identifies when scripting is required.
ServiceNow+2
References: ServiceNow Performance Analytics - Assign and Map Breakdowns; Scripted Breakdown Mappings; Bucket Groups for Breakdown Sources; Example: Script Mapping; Incident.Age.Days Script.
질문 # 74
What condition do you use on the Elements Filter record for the 'Groups' Breakdown Source to get only groups that had an incident assigned to them?
정답：A
설명：
When you create an element filter, you can include conditions on a related field in a different table than the breakdown source table.
Element filters enable you to limit the displayed breakdown elements on an Analytics Hub or widget using filter conditions, including personalised visuals.
You can select an element filter when viewing breakdowns on an Analytics Hub or configuring a breakdown widget.
For example, you could create an element filter on the Groups breakdown source, which uses the Group [sys_user_group] table. If you added a related list condition on Incident [incident]->Assignment group, you would get only groups that had an incident assigned to them. If this condition included [[Created][on][Last 6 Months]], you would get groups that were assigned an incident that was created within the last six months.
질문 # 75
Which of the following measurements can be obtained using Reporting? (Choose two.)
정답：A,D
설명：
The correct answers are C and D, because ServiceNow Reporting primarily provides information about the current state of operational records.
Reporting and Performance Analytics are complementary applications designed to address different analytical requirements.
Option C - Correct: Reporting can identify currently active incidents associated with open problems by querying operational records and applying appropriate filtering or relationship conditions. This is a point-in- time operational view.
Option D - Correct: Reporting can display the current distribution of employees by department using employee records and grouping or aggregation functions.
Option A - Incorrect: A weekly comparison of incident resolution time against SLA compliance percentages represents a historical performance analysis. Performance Analytics is the intended application for continuously measuring and comparing these KPIs over time.
Option B - Incorrect: Forecasting future HR case resolution times requires predictive analysis of historical indicator scores, which is supported by Performance Analytics forecasting capabilities.
Option E - Incorrect: Department headcount over time requires historical snapshots to accurately reconstruct the workforce population for previous periods.
Although advanced reports can analyze records containing historical dates, they do not automatically capture historical snapshots of changing business conditions.
ServiceNow distinguishes the applications by explaining that Reporting focuses on current operational data, whereas Performance Analytics supports historical trends, targets, comparisons, and forecasts.
Therefore, C and D are the appropriate selections.
ServiceNow+2
References: ServiceNow Performance Analytics - Reporting Compared to Performance Analytics; Reporting Overview; Historical Indicator Scores; Forecasting; Operational Reporting.
질문 # 76
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