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Cisco 820-605 Exam Syllabus Topics:

Section	Objectives
Topic 1: Adoption and Value Realization	- Measuring business outcomes and value realization - Driving product adoption
Topic 2: Customer Success Foundations	- Customer Success principles and value outcomes - Role of Customer Success Manager in Cisco ecosystem
Topic 3: Customer Health and Engagement	- Engagement strategies and retention practices - Customer health scoring and metrics
Topic 4: Renewals and Expansion Strategy	- Upsell and cross-sell strategies - Renewal planning and lifecycle extension
Topic 5: Tools and Operational Metrics	- KPIs, reporting, and performance measurement - Customer success tools and platforms
Topic 6: Customer Lifecycle Management	- Onboarding and adoption phases - Customer journey mapping

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Cisco Customer Success Manager Sample Questions (Q71-Q76):

NEW QUESTION # 71
How does the Customer Success Manager identify the product and solutions purchased by a customer?

A. Check sales for the customer pipeline to record products and solutions
B. Review statement of work to archive products and solutions mentioned
C. Tour facility with the customer to catalog products and solutions
D. Baseline products and solutions with the account team

Answer: B

NEW QUESTION # 72
What is a leading indicator of adoption in the healthscore?

A. renewal
B. product quality
C. integrated account plan
D. product sales

Answer: B

NEW QUESTION # 73
Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?

A. descriptive
B. prescriptive
C. predictive
D. diagnostic

Answer: A

Explanation:
The type of analytics that has telemetry showing the customer's use of the software and defines what has happened to date is descriptive analytics. Descriptive analytics focuses on summarizing past events and behaviors, providing a historical view of usage and interactions

NEW QUESTION # 74
Which statement describes an end user adoption barrier?

A. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
B. There are insufficient licenses for additional staff from a newly acquired company to use the solution.
C. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
D. The budget is insufficient to implement the solution for a new branch of the business.

Answer: C

NEW QUESTION # 75
Drag and Drop Question
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.

Answer:

Explanation:

NEW QUESTION # 76
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