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Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configure and manage Teams Phone30-35%- Configure call routing and policies
  • 1. Configure voice routing policies
  • 2. Manage call queues and auto attendants
- Configure phone numbers and connectivity
  • 1. Configure Direct Routing and Operator Connect
  • 2. Assign and manage numbers
- Manage emergency calling and compliance
  • 1. Configure emergency locations and routing
  • 2. Manage call recording and compliance
Topic 2: Configure and manage Teams meetings, webinars, and town halls15-20%- Configure webinars and town halls
  • 1. Manage event production and attendee experience
  • 2. Set up event types and registration
- Configure meeting policies and settings
  • 1. Manage meeting apps, polls, and breakout rooms
  • 2. Manage meeting experiences and features
  • 3. Configure audio and video settings
- Implement Teams Premium features
  • 1. Configure advanced meeting capabilities
  • 2. Manage custom branding and templates
Topic 3: Plan and design collaboration communications systems20-25%- Plan and design Teams Rooms and devices
  • 1. Plan management and monitoring solutions
  • 2. Plan room systems and peripherals
  • 3. Plan device deployment and management
- Plan and design Teams meetings
  • 1. Plan requirements for meetings, webinars, and town halls
  • 2. Plan audio conferencing
  • 3. Recommend use cases for Teams Premium and Microsoft 365 Copilot
  • 4. Plan meeting policies and settings
- Plan and design Teams Phone
  • 1. Plan emergency calling and routing
  • 2. Plan licensing requirements
  • 3. Plan Teams Phone connectivity and numbering
  • 4. Plan call routing and policies
Topic 4: Configure and manage Teams Rooms and devices20-25%- Monitor and maintain device health
  • 1. Use monitoring and management tools
  • 2. Troubleshoot device and connectivity issues
- Deploy and manage Teams Rooms
  • 1. Configure room systems and consoles
  • 2. Manage settings and updates
- Manage endpoints and peripherals
  • 1. Configure IP phones, headsets, and cameras
  • 2. Manage device profiles and policies

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Microsoft Collaboration Communications Systems Engineer Sample Questions (Q241-Q246):

NEW QUESTION # 241
You have a Microsoft Teams Phone deployment.
You are deploying Direct Routing by using a certified Session Border Controller (SBC). The FQDN of the S6C is sbcVcontoso.com. You use signaling port 5067.
You cannot place calls and receive an error message m the Microsoft Teams admin center as shown in the following exhibit.

What is a possible cause of the issue?

Answer: C


NEW QUESTION # 242
Drag and Drop Question
You have a Teams Phone deployment for a company. The company uses Teams Rooms on Windows. The manager of the company wants to be able to view diagnostic data related to meetings conducted on one of the Teams Rooms devices. This is because the meetings' organizer is experiencing voice lag and their video does not show for all attendees.
You need to fulfill the manager's request.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of possible actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:
To fulfill the manager's request, you should first access the Teams Devices section in the Teams admin center. This section is the place where you can manage your company's Teams Rooms, Teams Phones, Teams Displays, Teams Panels, and Teams Session Initiation Protocol (SIP) devices.
Next, you should access the Teams Rooms on Windows subsection. This section is the place where you can view a list containing all your Teams Rooms devices that run on the Windows operating system (OS), including the device for which the manager wants to configure the settings.
You should then select Edit Settings. This action is performed after selecting the required device, where you can view a list of settings related to the device that you can monitor.
Finally, you should turn on Send logs with feedback. Turning on this option will enable the manager to view diagnostic data related to the meetings conducted on the Teams Rooms device, as required.
You should not turn on the Email address for logs and feedback. This option will enable you to receive logs via email. Nothing within the scenario mentions how the manager wants to receive logs.
You should not access the Health status field. This action is performed in the Teams Rooms on Windows subsection where you will be able to view the health status of your Teams Rooms device when selecting it. This does not meet the scenario's requirement.


NEW QUESTION # 243
You have a Microsoft Teams Phone deployment.
You need to ensure that users can enter their emergency address into the Teams client.
Which setting should you configure?

Answer: C

Explanation:
Set the External location lookup mode to on to allow your end users to configure their emergency address when they are working from a network location outside the corporate network.
https://learn.microsoft.com/en-us/microsoftteams/manage-emergency-calling-policies


NEW QUESTION # 244
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You configure the call queue to use a team and a channel.
Does this meet the goal?

Answer: B

Explanation:
Reference:
https://regroove.ca/stellark/2021/09/15/redirect-teams-auto-attendant-voicemail-to-a-channel-updated-method/


NEW QUESTION # 245
You have a Microsoft Teams deployment that uses Teams Premium licensing.
You need to configure Teams webinars to meet the following requirements:
* Display a watermark on shared content.
* Require attendees to answer the default questions on a registration form.
Which type of policy should you use for each requirement? To answer, drag the policy types to the correct requirements. Each policy type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:


NEW QUESTION # 246
......

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