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ServiceNow Certified Application Specialist - Performance Analytics 認定 CAS-PA 試験問題 (Q17-Q22):

質問 # 17
After importing an Update Set from another instance, the Indicators, Breakdowns, and Jobs are imported correctly, but all of the Dashboards are completely empty. What is the most likely cause of this?

正解:B

解説:
The correct answer is D. "Unload Dashboard" was not performed before migrating the Update Set, because dashboard structures and their related tab configurations are not necessarily captured automatically by standard update set tracking.
ServiceNow uses Update Sets to migrate configuration changes between instances, but dashboards contain multiple related records.
These include dashboard definitions, dashboard tabs, portal pages or canvases, security configurations, and references to widgets or reports.
When only the dashboard record is captured, the dashboard may appear in the destination instance without its expected tabs or content.
ServiceNow provides the Unload Dashboard action to capture the dashboard structure and related configuration records.
The recommended migration procedure is to activate the appropriate Update Set, open the source dashboard record, execute Unload Dashboard, and then complete and migrate the Update Set.
An important distinction is that Unload Dashboard does not automatically transfer every underlying report, Performance Analytics widget, or content block in classic dashboards. Those components must also be included or already exist in the destination instance.
Option B is incorrect because incomplete data collection would ordinarily cause missing scores rather than eliminate dashboard structure.
Options A and C are possible troubleshooting considerations, but they do not best explain the systematic failure described.
Therefore, D is the most likely cause.
References: ServiceNow - Move a Core UI Dashboard with an Update Set; Unload Dashboard; Dashboard Tabs and Portal Pages; Update Set Migration; Dashboard Dependency Assessment.


質問 # 18
How many levels of Breakdowns are available if Collect breakdown matrix is NOT checked on the Indicator?

正解:B

解説:
The correct answer is D. 1 - Without the matrix, a single level of Breakdowns is collected, because the classic Performance Analytics collection model uses the Collect breakdown matrix setting to enable second-level breakdown combinations.
Breakdowns allow indicator scores to be analyzed by business dimensions such as Priority, Category, Assignment Group, and State.
A first-level breakdown analyzes an indicator using one dimension. For example, an indicator measuring open incidents can display results grouped by Priority.
A second-level breakdown combines two dimensions, such as Open Incidents by Priority and Assignment Group.
In the classic Performance Analytics model, collecting these combinations requires enabling Collect breakdown matrix on the Indicator form.
When this option is disabled, the data collector can still collect scores for individual breakdowns, but it does not collect the two-breakdown combinations.
Enabling the matrix allows administrators to configure supported second-level breakdown combinations and exclude combinations that are unnecessary or excessively expensive to process.
The distinction is important because collecting two-dimensional breakdowns can substantially increase processing and storage requirements.
ServiceNow ' s newer Data Snapshots capability supports additional breakdown flexibility, but this question explicitly concerns the classic Collect breakdown matrix configuration shown in the exhibit.
Therefore, with the checkbox cleared, one level of breakdowns remains available.
References: ServiceNow Performance Analytics - Collect and Manage a Matrix of Breakdowns; Create an Automated Indicator; Breakdown Levels; Data Collection and Performance; Data Snapshots and Multiple Breakdowns.


質問 # 19
Which of the following statements are true about creating User Experience filters? (Choose three.)

正解:A、B、D

解説:
You can create a single filter for use across all the visualisations in a workspace.
Creating User Experience filters requires admin access.
The filter you create is available in the workspace in which you created it.
For filters to work in workspaces, you must configure an event handler to apply the filters.
Reference:https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/workspace/task
/create-user-exp-filters.html


質問 # 20
After modifying a Dashboard created from another Dashboard using the "Duplicate Dashboard" functionality, what type of changes are visible on both the original and the duplicate Dashboard going forward?

正解:C

解説:
The correct answer is B. Any changes to Widgets made with the Edit Content icon, because duplicated dashboards can continue referencing the same underlying widget records.
In ServiceNow, duplicating a classic dashboard creates a new dashboard with its own structural configuration, including tabs and layout information.
However, the duplication process does not necessarily create independent copies of the widgets displayed on the dashboard.
Instead, the original and duplicate dashboards can reference the same widget or report definitions.
This distinction produces two types of changes.
Dashboard-specific changes: Reorganizing the layout, renaming tabs, changing their order, or removing widgets from one dashboard does not ordinarily modify the other dashboard.
Shared content changes: Modifying an underlying widget or report definition changes the content used by every dashboard referencing that record.
For example, if the Edit Content action modifies the configuration of an existing incident report, both dashboards can display the updated results because they reference the same report.
ServiceNow ' s documentation explicitly states that duplicated dashboards do not duplicate the underlying widgets and that modifying a shared widget record affects both dashboards.
To maintain independent content, administrators must create separate widget or report records before modifying them.
Therefore, B is correct.
References: ServiceNow Performance Analytics - Duplicate a Dashboard; Widget Reuse; Dashboard Content Configuration; Edit Content; Shared Widget Records.


質問 # 21
What role or access do users need to act on a signal to reset a baseline or dismiss a signal?

正解:D

解説:
Users with the admin, pa_admin, or pa_kpi_signal_admin role can reset a baseline or dismiss a signal without being a responsible user.
Users with other roles must become responsible users to take such actions. These users also need a role that gives them access to a relevant workspace.
You can assign responsibility for KPI Signals for a KPI to yourself or someone else. You can also unassign responsibility.
Reference:https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/par-for-workspace/concept
/kpi-signals-responsible-users.html


質問 # 22
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CAS-PAサンプル問題集: https://jp.fast2test.com/CAS-PA-premium-file.html