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ITIL 4 Foundation exam is conducted by AXELOS, the global best practice provider, and is available both online and in-person. ITIL-4-Foundation exam format consists of 40 multiple-choice questions, and candidates have 60 minutes to complete the exam. The passing score for the ITIL 4 Foundation exam is 65%, and candidates who pass the exam receive the ITIL 4 Foundation certification.

ITIL 4 Foundation certification exam covers the key concepts, principles and practices of the ITIL 4 framework, including service management, service value system, the four dimensions of service management, and the ITIL 4 service value chain. ITIL-4-Foundation Exam consists of 40 multiple-choice questions, and candidates have 60 minutes to complete it. Passing the ITIL 4 Foundation certification exam shows that candidates have a solid understanding of the ITIL 4 framework and are ready to apply it to real-world situations.

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ITIL 4 Foundation certification exam is a globally recognized qualification for professionals who want to demonstrate their knowledge and understanding of the ITIL 4 framework. ITIL, which stands for Information Technology Infrastructure Library, is a set of best practices for IT service management, aimed at aligning IT services with the needs of businesses and customers.

ITIL 4 Foundation Exam Sample Questions (Q110-Q115):

NEW QUESTION # 110
Which TWO are inputs to the service value system?
1 Demand
2 Products
3 Value
4 Opportunity

Answer: D


NEW QUESTION # 111
Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

Answer: C

Explanation:
Explanation
The purpose of the SLM practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets. SLM involves service level activities, including:
Defining service levels
Documenting
Actively managing them
https://www.bmc.com/blogs/itil-service-level-management/


NEW QUESTION # 112
Which ITIL concept helps an organization to make good decisions?

Answer: C

Explanation:
In ITIL 4, guiding principles are defined as recommendations that guide an organization in all circumstances, regardless of changes in goals, strategies, work type, or management structure. They are explicitly intended to support decision-making and actions at all levels of the organization.
The guiding principles help people decide:
* How to approach work
* How to prioritize activities
* How to respond to challenges or opportunities
* How to adapt service management practices to the organization's context The other options are important ITIL concepts, but they do not primarily exist to guide decisions in every situation:
* Four dimensions of service management give a holistic view of what must be considered, but do not themselves provide decision rules.
* Service value chain describes core activities that create value, not a decision framework.
* Practices describe how specific types of work are organized, not general decision guidance.
Therefore, the ITIL concept that helps an organization make good decisions in all circumstances is the guiding principles.


NEW QUESTION # 113
Where are the details of the required performance outcomes of a service denned?

Answer: C


NEW QUESTION # 114
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

Answer: B

Explanation:
Error control also regularly re-assesses the status of known errors that have not been resolved, taking account of the overall impact on customers and/or service availability, and the cost of permanent resolutions, and effectiveness of workarounds
https://www.bmc.com/blogs/itil-problem-management/#:~:text=Error%20control%20also%20regularly%20re,resolutions%2C%20and%20effectiveness%20of%20workarounds.


NEW QUESTION # 115
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