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| Section | Weight | Objectives |
|---|---|---|
| Data Visualization, Widgets and Dashboards | 23% | - Widget types: Score, Time Series, Breakdown Matrix - Dashboard creation, filters, and access control - Performance optimization and visualization selection |
| Solutions and Integrations | 7% | - Platform integration and best practices - Performance Analytics with ITSM, CSM, HRSD |
| Data Collection and Snapshot Management | 12% | - Historical snapshots and retention policies - Data collector jobs and schedules - Troubleshooting collection and data quality |
| Targets, Thresholds and Administration | 10% | - Target definition, thresholds, and KPI signals - Permissions, diagnostics and troubleshooting - Content packs and deployment |
| Configure Indicators and Indicator Sources | 26% | - Aggregation scripts and score calculation - Indicator types: Automated, Formula, Manual - Indicator source configuration and facts tables |
| Configure Breakdowns and Breakdown Sources | 22% | - Breakdown matrix, exclusions, and bucket groups - Scripted breakdown mappings - Breakdown source setup and mapping |
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NEW QUESTION # 37
Which Indicator should you exclude from a Historic Data Collection because its scores cannot be accurately collected?
Answer: B
Explanation:
The correct answer is B. Number of open problems not updated in last 90 days, because this indicator depends on historical inactivity conditions that cannot be reliably reconstructed from current record values.
Historical data collection attempts to calculate indicator scores for previous reporting periods using information that remains available in the instance.
However, some indicators depend on time-sensitive conditions whose historical values are not preserved in the current operational record.
The indicator Number of open problems not updated in last 90 days evaluates whether a problem has remained unchanged during the preceding 90-day period.
Consider a problem last updated on October 15. A historical collection executed in November cannot reliably determine its last-update status for an earlier date if intervening updates have overwritten the prior sys_updated_on value.
As a result, historical collection may generate misleading scores.
Option A measures incidents resolved within a specified time condition and can potentially use retained resolution and SLA data.
Option C counts newly created requests, for which creation timestamps provide suitable historical information.
Option D measures problem age. Age calculations can be derived from creation dates and the applicable collection date when the relevant record population can be reconstructed.
ServiceNow specifically advises against historical collection for indicators measuring records not updated within a relative time window.
Instead, these indicators should be included in regular daily collection jobs to preserve accurate point-in-time measurements.
Knowledge Portal+2
References: ServiceNow Performance Analytics - Historical Data Collection; Historic Data Collection Limitations; Problem Management Indicators; Indicator Source Conditions; Data Collection Best Practices; ServiceNow Certification Exam Blueprint.
NEW QUESTION # 38
An Active Collection Job is configured as follows:
* Relative start: 0 days ago
* Relative end: 0 days ago
* Run: Daily
Which scores will be collected for a Daily Indicator included in this job?
Answer: B
NEW QUESTION # 39
After importing an Update Set from another instance, the Indicators, Breakdowns, and Jobs are imported correctly, but all of the Dashboards are completely empty. What is the most likely cause of this?
Answer: A
Explanation:
The correct answer is D. "Unload Dashboard" was not performed before migrating the Update Set, because dashboard structures and their related tab configurations are not necessarily captured automatically by standard update set tracking.
ServiceNow uses Update Sets to migrate configuration changes between instances, but dashboards contain multiple related records.
These include dashboard definitions, dashboard tabs, portal pages or canvases, security configurations, and references to widgets or reports.
When only the dashboard record is captured, the dashboard may appear in the destination instance without its expected tabs or content.
ServiceNow provides the Unload Dashboard action to capture the dashboard structure and related configuration records.
The recommended migration procedure is to activate the appropriate Update Set, open the source dashboard record, execute Unload Dashboard, and then complete and migrate the Update Set.
An important distinction is that Unload Dashboard does not automatically transfer every underlying report, Performance Analytics widget, or content block in classic dashboards. Those components must also be included or already exist in the destination instance.
Option B is incorrect because incomplete data collection would ordinarily cause missing scores rather than eliminate dashboard structure.
Options A and C are possible troubleshooting considerations, but they do not best explain the systematic failure described.
Therefore, D is the most likely cause.
References: ServiceNow - Move a Core UI Dashboard with an Update Set; Unload Dashboard; Dashboard Tabs and Portal Pages; Update Set Migration; Dashboard Dependency Assessment.
NEW QUESTION # 40
How should an admin activate the KPI Signals?
Answer: B
Explanation:
You no longer have to activate the KPI Signals (com.snc.pa.kpi_signals) plugin. It is active by default.
If you do not want this feature, request a Now Platform administrator to set the property com.snc.pa.activate_kpi_signals to false. Because this property does not exist by default, the administrator must add it.
If you reactivate KPI Signals, signal detection resumes from the time you originally deactivated the feature, not from the time you reactivated it.
NEW QUESTION # 41
You wish to show only the 1 - Critical incidents to itil users viewing the dashboard.
Select the required Breakdown Source security configuration.
Answer: B
Explanation:
The correct answer is C. Security type: Whitelist / Roles: itil / Elements: 1 - Critical, because the requirement is to permit a specific role to access only one designated breakdown element.
Performance Analytics supports element-level security through Breakdown Sources and their Elements Security Lists.
A Whitelist, called an Allow list in newer documentation, specifies the breakdown elements accessible to users holding the configured roles.
For the scenario, the administrator should configure the Incident.Priority Breakdown Source with Whitelist security and create an Elements Security List containing the 1 - Critical element.
The Roles field should contain itil, while All roles must remain unchecked so that the security rule applies specifically to users with the designated role.
This configuration permits the targeted users to access the Critical element while preventing them from viewing the other priority elements through that breakdown.
A Blacklist works in the opposite direction: it denies the listed elements to users with the specified roles.
Therefore, option D would hide Critical rather than permit it.
Options A and B also apply the configuration to all roles, which does not meet the role-specific requirement.
ServiceNow documents this behavior through its breakdown element access-control configuration.
Administrators retain privileged access regardless of ordinary element restrictions.
ServiceNow
References: ServiceNow Performance Analytics - Control Ability to View Breakdown Elements; Elements Security Lists; Whitelist and Blacklist Security; Breakdown Source Security.
NEW QUESTION # 42
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