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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q16-Q21):

NEW QUESTION # 16
UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

A. Inform the business that data migration is completed and errors resolved in development
B. Raise support case to retrieve a data load report to summarize the data load.
C. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
D. Analyze and resolve any errors that were encountered and perform additional data load for any failed records

Answer: C,D

NEW QUESTION # 17
What are the 3 keys inputs used by order management to determine the output of MACD order.

A. Commercial and technical product configurations
B. Assets and inventory item records
C. Fulfillment request and fulfillment request line records
D. Quote and quote line items records
E. Order and order item details

Answer: B,C,E

Explanation:
Order Management determines the output of MACD (Move, Add, Change, Disconnect) orders based on Order and order item details (A), Fulfillment request and fulfillment request line records (C), and Assets and inventory item records (D). These inputs provide the necessary context for processing MACD orders, ensuring accurate fulfillment and asset management.References:Salesforce Communication Cloud Order Management documentation on MACD order processing.

NEW QUESTION # 18
UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement

A. Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.
B. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order
C. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global
D. Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item

Answer: B

NEW QUESTION # 19
UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

A. Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
B. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
C. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
D. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action

Answer: D

NEW QUESTION # 20
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A. Add the delivery zip code customer field as a header in the pricing calculation matrix
B. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
C. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
D. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix

Answer: A

Explanation:
If requirement is to have static calculation, then use Hook implementation If requirement is to have dynamic calculation based on custom fields then use ATB mechanism along with changes in hook to pass custom fields into ATB input map. In this case there is no need to have custom calculations.

NEW QUESTION # 21
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