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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Analytics & Insights10%- Configure analytics features
  • 1. Einstein Analytics basics
  • 2. Sales Cloud Einstein features
  • 3. Forecasting configuration
- KPI measurement
  • 1. Define success metrics
  • 2. Report on business outcomes
Topic 2: Salesforce Configuration25%- Implement automation
  • 1. Process Builder
  • 2. Approval processes
  • 3. Flow Builder
- Configure reporting and dashboards
  • 1. Custom report types
  • 2. Dashboard components
  • 3. Standard and custom reports
- Set up Sales Cloud features
  • 1. Configure Einstein Activity Capture
  • 2. Configure lead scoring
  • 3. Set up Salesforce Engage
Topic 3: Planning & Solution Design25%- Design user adoption strategy
  • 1. Training requirements
  • 2. Change management
- Design Sales Cloud solution
  • 1. Design lead management process
  • 2. Design opportunity management
  • 3. Design account and contact management
- Define data model requirements
  • 1. Record types and page layouts
  • 2. Custom objects design
  • 3. Field-level security
Topic 4: Migration & Data Management10%- Data migration strategy
  • 1. Data mapping
  • 2. Data validation rules
  • 3. Data loader configuration
- Data quality management
  • 1. Duplicate rules
  • 2. Matching rules
Topic 5: Integration & Optimization15%- Ongoing support and maintenance
  • 1. User adoption monitoring
  • 2. Release management
- Integration requirements
  • 1. Email integration
  • 2. Third-party integrations
  • 3. Calendar integration
- Performance optimization
  • 1. Lightning Experience optimization
  • 2. Salesforce Mobile app configuration
Topic 6: Customer Discovery15%- Determine the scope and business objectives
  • 1. Identify key stakeholders
  • 2. Assess current business processes
  • 3. Define business requirements
- Conduct discovery sessions
  • 1. Document pain points and challenges
  • 2. Understand sales methodology
  • 3. Capture success criteria

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q75-Q80):

NEW QUESTION # 75
Universal Containers wants customers to have the ability to log cases with structured data and route based on
Urgency and Product Line.
How should a Consultant accomplish this?

Answer: D


NEW QUESTION # 76
10 Cloud Kicks has an external ERP system which stores product order information. Cloud Kicks wants to view those..the Account record in real time.
Which solution should the Consultant recommend?

Answer: C


NEW QUESTION # 77
A strong pipeline requires greater visibility. Which of the following example describes a need for greater visibility?

Answer: C


NEW QUESTION # 78
Customizable Forecasting must be enabled by Salesforce.com Support. True or False.

Answer:

Explanation:
False. An Admin can do it in Setup.


NEW QUESTION # 79
Which of the following can be synced with Salesforce for Outlook? (Select all that apply)

Answer: A,D,E


NEW QUESTION # 80
......

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