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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Data Management	8%	- Manage large data volumes and cross-system data flows - Data quality and scalability considerations - Data migration and integration planning
Practical Application of Sales Cloud Expertise	33%	- Account and contact management - Lead management and conversion - Security and sharing configuration - Territory management and forecasting - Opportunity management, products, price books and quotes
Sales Lifecycle	23%	- Design sales and marketing processes - Apply Sales Cloud features and related products - Align solutions with business requirements, KPIs and challenges - Build reports and dashboards for sales KPIs
Implementation Strategies	15%	- Determine deployment and change management approaches - Evaluate declarative vs custom development options - Plan and manage implementation projects
Sales Productivity and Integration	8%	- Third-party application integration - Collaboration and mobile solutions - Email and productivity tools integration
Consulting Practices	7%	- Requirements gathering and analysis - Solution design and validation - Project lifecycle and delivery

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q35-Q40):

NEW QUESTION # 35
Universal Containers is preparing for the launch of its new sales cloud implementation to a global user base.
With previous sales automation application, the company had slow adoption of the new solution. What factor
should be considered with the sales cloud deployment to help ensure the adoption? Choose 3 answers

A. Maintenance release schedule
B. Training in local language
C. Type of training delivered
D. Management communications

Answer: B,C,D

NEW QUESTION # 36
Sales Management at Universal Containers is concerned that pipeline and forecasting reports are inaccurate because sales representatives are creating opportunities after they are closed/won. Which solution will help sales management identify and address the issue? Choose 2 answers

A. Create a workflow rule that automatically updates the opportunity to the first stage in the sales process
B. Create a report that displays opportunities that have a closed date less than or equal to the created date.
C. Use a workflow rule to email sales management when the opportunity is created in the closed won stage.
D. Run the opportunity pipeline standard report to view the upcoming opportunities by stages

Answer: B,C

NEW QUESTION # 37
How can a consultant determine which capabilities of a Sales Cloud implementation are required during the Discovery phase?

A. Demo Sales Cloud to end users.
B. Establish KPIs for end MTV.
C. Observe end users.

Answer: C

Explanation:
During the Discovery phase, observing end users helps consultants understand how users interact with the current system, identify pain points, and determine which capabilities of a Sales Cloud implementation are required. By directly observing the workflow and usage patterns, consultants can gather valuable insights into user needs and requirements, ensuring that the implementation aligns with actual business processes.
References:
* Discovery Phase Best Practices
* Understanding User Needs through Observation

NEW QUESTION # 38
The Cloud Kicks IT team has noticed that there are many duplicate Person Accounts.
The team can often easily identify duplicates and wants to merge them.
What should the consultant explain to the team about Person Account merges?

A. Person Accounts with a redundant relationship can be merged using matching rules.
B. Person Accounts can be merged with contact records.
C. Person Accounts can be merged with any type of Account
D. Person Accounts can be merged with other Person Accounts.

Answer: D

NEW QUESTION # 39
Which metric influences customer satisfaction? Choose 2 answers:

A. After call work
B. Cost per call
C. First call resolution
D. Call quality

Answer: C,D

NEW QUESTION # 40
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