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Salesforce ED-Con-101 Exam Syllabus Topics:

SectionObjectives
Topic 1: Student Lifecycle Management- Recruitment and admissions processes
  • 1. Student onboarding processes
    • 2. Applicant tracking and enrollment workflows
      Topic 2: Program and Academic Operations- Course and program management
      • 1. Scheduling and enrollment management
        • 2. Academic structure modeling
          Topic 3: Student Experience and Engagement- Student portals and experience design
          • 1. Communication and advising tools
            • 2. Personalized engagement strategies
              Topic 4: Security and Access Control- Role-based access and permissions
              • 1. Data privacy and compliance considerations
                Topic 5: Education Cloud Fundamentals- Salesforce Education Cloud architecture overview
                • 1. Core Education Cloud data model concepts
                  • 2. Key objects used in Education Cloud
                    Topic 6: Data Management and Integration- Data architecture and integration patterns
                    • 1. Data migration and governance considerations
                      • 2. Integration with SIS and external systems
                        Topic 7: Reporting and Analytics- Education Cloud reporting capabilities
                        • 1. Dashboards and performance metrics
                          • 2. Operational analytics for institutions

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                            Salesforce Certified Education Cloud Consultant Sample Questions (Q171-Q176):

                            NEW QUESTION # 171
                            A school is implementing Salesforce with the Education Data Architecture (EDA) to track parents and students in a community. When a contact record is created, a Community user is created leveraging Table-Driven Trigger Management (TDTM). During deployment to production, the consultant notices that only the contact record is created.
                            Which step should the consultant verify when troubleshooting the issue?

                            Answer: A

                            Explanation:
                            The consultant should verify that trigger handlers were loaded into production when troubleshooting the issue of only the contact record being created when a contact record is created and a Community user is supposed to be created leveraging Table-Driven Trigger Management (TDTM) for the school that is implementing Salesforce with EDA to track parents and students in a community. Trigger handlers are classes that contain the logic for EDA triggers and can be controlled by Trigger Handler records. Trigger handlers need to be loaded into production before deploying declarative customizations or enabling features that depend on them. The consultant should verify that trigger handlers were loaded into production by checking if the EDA_TDTM package was installed or if the Trigger Handler records were created. The community being set to Active or declarative automations being deployed successfully are not steps that the consultant should verify when troubleshooting the issue of only the contact record being created when a contact record is created and a Community user is supposed to be created leveraging TDTM for the school that is implementing Salesforce with EDA to track parents and students in a community. Reference:
                            https://powerofus.force.com/s/article/EDA-TDTM
                            https://powerofus.force.com/s/article/EDA-Installation


                            NEW QUESTION # 172
                            A consultant is writing an Apex class to run when a new Contact is created in a Salesforce environment where Education Data Architecture (EDA) is in use.
                            What should the consultant do to ensure the code executes in the order intended?

                            Answer: C

                            Explanation:
                            Table-Driven Trigger Management (TDTM) is a tool to manage the code in Salesforce and control how Apex behaves5. TDTM allows the consultant to easily rearrange the order of things via a table in the Salesforce interface (hence, the "Table-Driven" in TDTM)6. With TDTM, the consultant can tell the Apex trigger: do X first, then Y, then Z, without writing any code6. TDTM is part of the Education Data Architecture (EDA) and can be accessed from EDA Settings5. Reference:
                            5: Table-Driven Trigger Management (TDTM) Overview - Salesforce7
                            6: Table-Driven Trigger Management and Why it Matters8


                            NEW QUESTION # 173
                            A university has hired a consultant to advise on its technology and data strategy.
                            Which tool should the consultant leverage?

                            Answer: B

                            Explanation:
                            The consultant should leverage the Data Maturity Model as a tool to advise on the university's technology and data strategy. The Data Maturity Model is a tool that helps organizations assess their current state of data management and identify areas for improvement and growth. The Data Maturity Model consists of five levels: Ad Hoc, Reactive, Proactive, Managed, and Optimized. The consultant can leverage the Data Maturity Model to advise on the university's technology and data strategy by using features such as surveys, benchmarks, or best practices. Program Management Module, Insights Platform Data Integrity, or Salesforce Advisor Link are not tools that the consultant can leverage to advise on the university's technology and data strategy. Reference:
                            https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
                            https://www.salesforce.org/wp-content/uploads/2019/03/Data-Maturity-Model.pdf


                            NEW QUESTION # 174
                            The IT department at a university is evaluating open source solutions for student recruitment.
                            Which consideration should the consultant discuss with the department?

                            Answer: B

                            Explanation:
                            The consideration that the consultant should discuss with the IT department is C. The code is shared and sourced by the community1. This means that open source solutions for student recruitment are developed and maintained by a network of volunteers, contributors, and users who collaborate and exchange ideas, feedback, and code. The code is publicly available and can be modified, customized, and redistributed by anyone who follows the license terms and conditions2.
                            A . The code is updated via Salesforce Releases and B. The code is maintained by Salesforce developers are not valid considerations for open source solutions for student recruitment. These statements apply to Salesforce products and features that are built and supported by Salesforce, such as the Education Data Architecture (EDA) or the Higher Education Data Platform (HEDA)3. However, open source solutions are not part of the Salesforce platform and do not depend on Salesforce releases or developers.


                            NEW QUESTION # 175
                            A primary school needs to track which students receive assistance in their school lunch program.
                            Which Education Cloud feature should the consultant discuss with the school?

                            Answer: A

                            Explanation:
                            Program Management in Salesforce Education Cloud is designed to track and manage various programs offered by educational institutions, including assistance programs like school lunch programs. This feature allows schools to track which students are enrolled in specific programs, manage program details, and report on program outcomes. Program Management provides a centralized way to handle various types of assistance and ensures that the school can efficiently manage and monitor the support provided to students.
                            Reference:
                            Program Management Module
                            Salesforce Education Cloud for K-12


                            NEW QUESTION # 176
                            ......

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