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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Salesforce Ecosystem | 32% | - Salesforce Customer 360 products and use cases - Learning resources and Salesforce skill development - Salesforce roles and career paths - How companies use Salesforce |
| Topic 2: Data Model | 25% | - Standard objects (Account, Contact, Lead, Opportunity, Case) - Data integrity tools and controls - Data visibility and sharing mechanisms |
| Topic 3: Navigation | 28% | - Locating and accessing information in Salesforce - Where customization occurs in Salesforce |
| Topic 4: Reports & Dashboards | 15% | - Dashboards concepts and usage - Reports concepts and types |
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NEW QUESTION # 16
Which Trailhead feature should Get Cloudy Consulting use to create a custom teaming path for its employees?
Answer: B
Explanation:
Trailmixes are the Trailhead feature that Get Cloudy Consulting should use to create a custom learning path for its employees. Trailmixes are collections of learning content that users can create, customize, and share with others. Users can add modules, projects, trails, superbadges, and even external links to their trailmixes and assign due dates and points
NEW QUESTION # 17
An employee at Get Consulting recently changed their name and received a new username.
Where should these changes be updated?
Answer: A
Explanation:
The user record page from Setup is where the changes should be updated. The user record page from Setup allows the user to view and edit the information and settings of a user, such as name, username, email, profile, role, and license. The user record page from Setup can be accessed by clicking the Setup icon in the header, then clicking Users > Users, and then clicking the name of the user. The contact record page is where the user can view and edit the information of a contact, such as name, phone, email, account, and address. The contact record page does not affect the user's username or login access. The user profile page is where the user can view and edit their personal information, such as name, email, password, and language. The user profile page does not allow the user to change their username or license.
NEW QUESTION # 18
Get Cloudy Consulting (GCC) provides consulting services to small and medium-sized business in the financial services space. GCC wants a solution for customer service where complaints can be logged through a web from and email.
Which Salesforce solution should GCC use?
Answer: B
Explanation:
The Salesforce solution that GCC should use for customer service where complaints can be logged through a web form and email is Service Cloud. Service Cloud is a product that helps companies deliver fast and personalized customer service across multiple channels, such as phone, email, web, chat, and social media. Service Cloud allows GCC to create cases from web forms and emails, assign them to agents, track their status, and resolve them efficiently
NEW QUESTION # 19
What is one aspect of multi-tenant architecture?
Answer: A
Explanation:
Salesforce operates on a multi-tenant architecture, where a single instance of the platform serves multiple customers (tenants). Each tenant's data is securely isolated, but they share common resources, such as server space, database instances, and updates. This approach ensures cost efficiency and scalability.
* A. Costs more than single-tenant architecture: Multi-tenancy reduces costs due to shared resources.
* B. Reserves resources per tenant: Resources are shared rather than reserved individually.
References from Salesforce Documentation:
* Salesforce Multi-Tenant Architecture Overview
* Multi-Tenant vs. Single-Tenant
NEW QUESTION # 20
Get Cloudy Consulting (GCC) wants to migrate to Salesforce as its business continues to grow. GCC's needs include:
Communicating available products and services to its prospective customers Improving its sales pipeline forecast and management quarterly revenue goals Offering support to customers through its website, consider for implementation?
Answer: B
Explanation:
The Salesforce products that best suit GCC's needs are Sales Cloud, Service Cloud, and Marketing Cloud. Sales Cloud helps GCC communicate its products and services to its prospective customers, improve its sales pipeline forecast and management, and achieve its quarterly revenue goals6. Service Cloud helps GCC offer support to customers through its website, phone, email, chat, and social media channels7. Marketing Cloud helps GCC create personalized customer journeys across email, mobile, social, web, and more
NEW QUESTION # 21
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