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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q16-Q21):

NEW QUESTION # 16
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By connecting and delivering data from the value chain and process flow
B. By executing marketing campaigns for product service
C. By focusing on back-end service operations
D. By providing a dedicated self-service experience as a forecast

Answer: A

NEW QUESTION # 17
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

A. SAP Successfactors
B. SAP Analytics Cloud
C. SAP Cloud ALM
D. SAP Customer Data Cloud

Answer: B,C,D

NEW QUESTION # 18
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Customer Data Cloud
B. SAP Workzone
C. SAP Datasphere
D. SAP Business Al

Answer: C

NEW QUESTION # 19
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to keep existing solutions in the target system environment by prioritizing.
B. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
C. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
D. It is a strategy to retain an existing installed base of solutions.

Answer: B

NEW QUESTION # 20
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can analyze customer preferences for communication.
B. You can manage customer segments.
C. You can migrate data using the Data Workbench.
D. You can record all master data (customer, products, organization) in a central database.

Answer: A

NEW QUESTION # 21
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