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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Understanding the SAP Customer Experience Portfolio35%- Structure and components of SAP CX portfolio
  • 1. Sales solutions
    • 2. Customer Data solutions
      • 3. Commerce solutions
        • 4. Service solutions
          • 5. Marketing solutions
            - Unified offering for customer relationship enhancement
            Topic 2: Integration Across CX Solutions and SAP Business Suite40%- Integration with SAP Business Suite / S/4HANA
            • 1. Use cases and business scenarios
              • 2. Integration points and architecture
                - Integration between CX solutions
                • 1. Consistency across customer interactions
                  • 2. Efficiency and personalization benefits
                    Topic 3: Articulating Value and Business Outcomes25%- Linking solutions to business goals
                    - Value proposition of integrated CX portfolio
                    - Demonstrating impact on customer engagement

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q18-Q23):

                    NEW QUESTION # 18
                    Which application would you recommend to manage the customer consent and preference lifecycle?

                    Answer: D


                    NEW QUESTION # 19
                    What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
                    Note: There are 3 correct answers to this question.

                    Answer: A,C,D


                    NEW QUESTION # 20
                    Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

                    Answer: D


                    NEW QUESTION # 21
                    Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
                    Note: There are 3 correct answers to this question.

                    Answer: C,D,E


                    NEW QUESTION # 22
                    What is SAP Customer Data Cloud designed to do?

                    Answer: B


                    NEW QUESTION # 23
                    ......

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