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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Articulating Value and Business Outcomes25%- Demonstrating impact on customer engagement
- Linking solutions to business goals
- Value proposition of integrated CX portfolio
Topic 2: Integration Across CX Solutions and SAP Business Suite40%- Integration with SAP Business Suite / S/4HANA
  • 1. Integration points and architecture
    • 2. Use cases and business scenarios
      - Integration between CX solutions
      • 1. Efficiency and personalization benefits
        • 2. Consistency across customer interactions
          Topic 3: Understanding the SAP Customer Experience Portfolio35%- Unified offering for customer relationship enhancement
          - Structure and components of SAP CX portfolio
          • 1. Commerce solutions
            • 2. Marketing solutions
              • 3. Service solutions
                • 4. Customer Data solutions
                  • 5. Sales solutions

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q18-Q23):

                    NEW QUESTION # 18
                    What is SAP Customer Data Cloud designed to do?

                    Answer: C


                    NEW QUESTION # 19
                    Which SAP CX solution would you position to process customer issues?

                    Answer: B


                    NEW QUESTION # 20
                    Which of the following are capabilities of SAP Sales Cloud Version 2?
                    Note: There are 3 correct answers to this question.

                    Answer: B,D,E


                    NEW QUESTION # 21
                    What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
                    Note: There are 3 correct answers to this question

                    Answer: A,C,D


                    NEW QUESTION # 22
                    Which application would you recommend to manage the customer consent and preference lifecycle?

                    Answer: A


                    NEW QUESTION # 23
                    ......

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