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| Section | Weight | Objectives |
|---|---|---|
| Hardware and Network Troubleshooting | 29% | - Troubleshooting methodology
|
| Networking | 20% | - Network fundamentals
|
| Hardware | 25% | - PC hardware components
|
| Virtualization and Cloud Computing | 11% | - Cloud computing concepts
|
| Mobile Devices | 15% | - Mobile device hardware and components
|
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NEW QUESTION # 133
A high-end workstation with a RAID 5 array is exhibiting slow data access speeds and occasional errors when retrieving files. The technician investigates further and notices one of the hard drives in the RAID array has an amber light. Which of the following steps should the technician take to troubleshoot and resolve the issues?
Answer: D
Explanation:
An amber light indicates a degraded or failing member of the RAID 5 array. Swapping in a new drive and letting the controller rebuild restores full redundancy and performance without risking data loss.
NEW QUESTION # 134
A customer recently lost data due to several unexpected shutdowns. Data integrity is important to the customer. Which of the following features should the technician choose to prevent data loss?
Answer: A
Explanation:
An uninterruptible power supply (UPS) protects systems against power outages by providing temporary backup power, giving users time to save data and safely shut down.
NEW QUESTION # 135
A user purchases a new mobile phone and tries to connect it to the corporate communications and email applications without success. Which of the following should a technician do to allow the phone to connect?
Answer: A
Explanation:
Mobile Device Management (MDM) enrollment ensures that mobile devices meet security and access policies required by the corporate network. By enrolling the device in MDM, the technician can apply necessary configurations and enable corporate app access.
NEW QUESTION # 136
A user reports intermittent latency when accessing an internal website hosted at a remote office. Which of the following should a technician do? (Select two)
Answer: B,C
Explanation:
When troubleshooting intermittent latency to a remote internal resource, CompTIA A+ recommends using tools that help identify where latency occurs and whether it is consistent or fluctuating over time. The best tools for this scenario are ping -t and tracert.
Ping -t (B) sends continuous ICMP echo requests, allowing the technician to observe packet loss, fluctuating response times, or timeouts. This helps identify intermittent connectivity problems that occur at specific times, such as bandwidth congestion, routing instability, or wireless interference.
Tracert (F) maps each hop between the local workstation and the remote office. If latency spikes occur only after a particular hop-such as a VPN tunnel, MPLS gateway, or inter-office router-that device becomes the suspected bottleneck. This makes tracert essential for isolating WAN-related slowdowns.
Ipconfig /all (A) only provides local configuration and does not diagnose latency. Nslookup (C) is for DNS testing-not latency to a specific internal host. Examining switchports (D) helps with local issues but not remote latency. QoS (E) is a solution, not a troubleshooting step. Calling ISP (G) may be premature unless testing confirms ISP-related issues.
Thus, ping -t and tracert are the correct diagnostic tools.
NEW QUESTION # 137
A user replaces their PC power supply and connects it to the components, but the PC fails to start. What is the most likely cause?
Answer: C
Explanation:
Modern motherboards require both the 24-pin ATX connector and a 4-pin or 8-pin CPU power connector. If the CPU power connector is not attached, the motherboard will receive power but the system will not boot. CompTIA A+ specifically lists this as a common mistake after replacing a power supply.
Insufficient wattage may cause instability, but usually the system still attempts to start. RAM does not prevent power-on if missing; instead, the system produces beep codes. Redundant PSUs are used in servers, not standard desktops.
NEW QUESTION # 138
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