Itexamdump에서 제공해드리는 ITIL인증 ITIL-5-Foundation덤프는 가장 출중한ITIL인증 ITIL-5-Foundation시험전 공부자료입니다. 덤프품질은 수많은 IT인사들로부터 검증받았습니다. ITIL인증 ITIL-5-Foundation덤프뿐만아니라 Itexamdump에서는 모든 IT인증시험에 대비한 덤프를 제공해드립니다. IT인증자격증을 취득하려는 분들은Itexamdump에 관심을 가져보세요. 구매의향이 있으시면 할인도 가능합니다. 고득점으로 패스하시면 지인분들께 추천도 해주실거죠?
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Itexamdump에서 출시한 ITIL인증ITIL-5-Foundation 덤프는 시험문제점유율이 가장 높은 시험대비자료입니다. 실제ITIL인증ITIL-5-Foundation시험문제유형과 같은 형식으로 제작된ITIL인증ITIL-5-Foundation 시험공부자료로서Itexamdump덤프의 실용가치를 자랑하고 있습니다.덤프를 공부하여 시험불합격하시면 덤프비용은 환불처리해드립니다.
질문 # 19
How do ' utility ' and ' warranty ' together support value co-creation?
정답：C
설명：
Utility and warranty together support value co-creation because utility makes the service fit for purpose and warranty makes it fit for use, so option D is correct. Utility answers the question, "What does the service do?" It refers to the functionality that helps consumers meet a need or remove a constraint. Warranty answers,
"How well does the service perform?" It covers assurance such as availability, capacity, continuity, and security. A service may offer useful functionality, but if it is unreliable or unavailable, it will still fail to create value. Likewise, a stable service with no useful functionality does not help consumers achieve outcomes. ITIL uses both ideas together to explain service quality and service levels. Combined, they help ensure that services are both useful and dependable in real-world use.
질문 # 20
The purpose of the "deliver" activity is to:
정답：B
설명：
The correct answer is D. In the ITIL Product and Service Lifecycle, the "deliver" activity is concerned with providing services to users and customers and managing their onboarding and offboarding. Delivery focuses on ensuring that users can access and consume the agreed services, that service levels are managed, and that service interactions support value creation. Option A is incorrect because aligning products and service offerings with organizational strategy is the purpose of the "discover" activity. Option B is incorrect because developing, integrating, and testing digital products is the purpose of the "build" activity. Option C is incorrect because resolving incidents and performing disaster recovery procedures is the purpose of the
"support" activity. The deliver activity is therefore the lifecycle activity most directly concerned with ongoing service provision to consumers, including user onboarding and offboarding, service level fulfilment, and enabling service consumption in line with agreements and expectations.
질문 # 21
Which of the following is an example of a service action ?
정답：C
설명：
The correct answer is D. In ITIL Version 5, service provision includes several elements: managing the provider's resources configured to deliver the service, ensuring access to those resources for users, fulfilling the agreed service actions, managing service levels, and continual improvement. Service actions are therefore activities performed by the service provider, or jointly with the consumer, as part of the agreed service delivery. A digital learning platform conducting a live online training session is a clear example because the provider is actively performing an agreed action for users. Option A is better described as providing access to a provider's resources, not a service action. Option B describes service consumption by the user, not an action performed by the service provider. Option C is the supply of goods, because a physical hardware token is delivered to the customer. ITIL recognizes that service provision may include supply of goods, but that is not the same as a service action.
질문 # 22
Why are management practices important for value chain activities?
정답：B
설명：
Management practices are important because they enable value chain activities by providing the capabilities needed to perform them effectively, so option B is correct. In ITIL, value chain activities are high-level lifecycle activities such as discover, design, build, transition, operate, deliver, support, and acquire. These activities do not happen in isolation. They depend on practices such as architecture, incident management, change enablement, knowledge management, service level management, supplier management, and many others. Practices bring together people, information, technology, partners, and processes to support work in a structured and repeatable way. They do not define the organization's overall purpose, and they do not force a fixed order of execution. Instead, they supply the organizational capability that allows value chain activities to function and connect effectively within the broader value system.
질문 # 23
What is the role of governance within the ITIL Value System?
정답：B
설명：
Within the ITIL Value System, governance provides oversight so that the organization's management system remains effective, adaptive, and responsible. ITIL explains that governance is the level through which the organization directs, controls, and monitors the use of digital technology and ensures alignment with organizational objectives. The text also states that product and service management activities must be performed in line with the direction given by the governing body, and that the governing body maintains oversight of the product and service management system. This aligns most closely with option C: governance ensures organizational activities are directed and controlled. The other options refer to management responsibilities rather than governance. Day-to-day operations are handled through lifecycle activities such as operate, deliver, and support. Process execution and service delivery are management functions supported by practices and value chain activities, not the core role of governance. Technical guidance for service design also belongs elsewhere, especially in practices and lifecycle design work. Because ITIL distinguishes governance from operational management and positions it as the directing and controlling layer, C is the exact verified answer.
질문 # 24
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