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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 2	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 3	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q60-Q65):

NEW QUESTION # 60
UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

A. Identify the business rules need to be implemented for creation and fulfillment of bulk orders.
B. Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
C. Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
D. Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)

Answer: B,D

Explanation:
For bulk ordering, evaluating business scenarios to design automation for order capture and orchestration (A) and assessing volume and platform governor limits (C) are essential steps. These help understand the impact on system performance and identify necessary optimizations for efficient bulk order processing.References:
Salesforce platform governor limits and bulk order processing best practices.

NEW QUESTION # 61
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
B. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
C. Add the delivery zip code customer field as a header in the pricing calculation matrix
D. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix

Answer: C

Explanation:
If requirement is to have static calculation, then use Hook implementation If requirement is to have dynamic calculation based on custom fields then use ATB mechanism along with changes in hook to pass custom fields into ATB input map. In this case there is no need to have custom calculations.

NEW QUESTION # 62
ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
B. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
C. Keep the number of attribute on the product low, avoid big picklist and direct assignments.
D. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products

Answer: D

NEW QUESTION # 63
A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

A. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs
B. Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy
C. Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.
D. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system

Answer: D

Explanation:
For a large-scale migration, partitioning data into logical blocks and running the migration in stages (B) allows for a phased approach, reducing system disruption. On-demand migration for non-migrated data ensures that orders can continue to be processed seamlessly during the transition period.References:Best practices for large-scale data migrations in Salesforce environments.

NEW QUESTION # 64
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A. Introduce customer data management system as a part of digital transformation to keep customer data up to date
B. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
C. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
D. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

Answer: D

NEW QUESTION # 65
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