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| Section | Objectives |
|---|---|
| Topic 1: Channel and Collaboration Management | - Messaging and collaboration features - Channel structure and governance |
| Topic 2: Troubleshooting and Support | - Common workspace issues resolution - Admin tools and diagnostic capabilities |
| Topic 3: Workspace Administration | - User provisioning and identity management - Slack workspace setup and configuration |
| Topic 4: Security and Compliance | - Data retention and compliance settings - Authentication and access controls |
| Topic 5: Integrations and App Management | - Salesforce and third-party integrations - Slack app installation and management |
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질문 # 177
Big Corp uses an IdP (Identity Provider) to manage access for its members to its Plus plan on Slack. Their security team wants to make sure members will be automatically deactivated when they leave the company.
Which of the following must be true to ensure that members are automatically deactivated?
정답：A
설명：
To automatically deactivate users who leave a company, Slack relies on SCIM (System for Cross-domain Identity Management) provisioning. SCIM allows an Identity Provider (IdP) to manage user accounts, including provisioning, deprovisioning, and updating user profiles directly from the IdP.
According to the official Slack documentation for user provisioning:
"When SCIM provisioning is enabled, changes made in your Identity Provider - such as deactivating a user
- will be reflected in Slack automatically. Deprovisioning ensures that when someone leaves the company, their Slack account is also deactivated without manual intervention." None of the other options (A, B, or C) are requirements for automatic deactivation. SCIM deprovisioning is the only supported and correct method for automated account deactivation through IdP integrations.
(Reference: Slack Administration Study Guide - User Management and SCIM Provisioning)
질문 # 178
Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees.
Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team.
Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today.
When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively?
정답：C
설명：
In Enterprise Grid, Slack recommends that:
"Workspaces should be structured to group people based on how information is shared, and each employee should ideally have one primary workspace where they spend about 80% of their time." This minimizes disruption, maintains the current collaboration patterns, and keeps cross-functional communication effective.
(Reference: Slack Administration Study Guide - Enterprise Grid Design Strategies)
질문 # 179
Jose works at Globex and is a Slack administrator and Champion.
He receives several Slack direct messages per day from employees looking for more information on a range of topics, such as how to connect apps to their Slack workspace and where to find training materials.
Jose wants to encourage Slack best practices among employees. Which course of action should Jose take in this situation?
정답：D
설명：
Slack best practices encourage public discussions to:
"Make answers discoverable to others who might have the same question later, reduce redundant inquiries, and model a culture of openness." By encouraging employees to post their questions in a public help channel, Jose reinforces using public channels and helps build a searchable knowledge base.
(Reference: Slack Administration Study Guide - Promoting Open Communication and Knowledge Sharing)
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질문 # 180
Oleg is a Workspace Owner, and his company is on the Plus plan.
Oleg's company requires all messages to be saved for the history of the workspace. He has already ensured that only Owners and Admins can delete messages.
Which additional settings should be selected to maintain the message history of the workspace?
정답：D
설명：
To ensure complete preservation of message history with no ability for users to override retention settings:
"Message Retention & Deletion should be set to 'Keep everything' for public channels, private channels, and DMs, and admins should disallow users from overriding workspace-wide retention settings." Allowing overrides (Option B) would permit users to modify retention, which could lead to gaps in message history.
(Reference: Slack Administration Study Guide - Message Retention and Compliance Settings)
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질문 # 181
Large Corp is shutting down its Marketing team based in Europe. Deprovisioning is supported through their IdP.
When Large Corp removes users from their IdP, what will happen to their Slack accounts?
정답：D
설명：
When users are deprovisioned via SCIM or IdP integration:
"Their accounts are deactivated, they are signed out from all sessions, and their accounts are removed from channels, but their messages and files remain intact in Slack unless a separate data retention policy dictates otherwise." Slack retains historical content unless specifically configured for deletion.
(Reference: Slack Administration Study Guide - Deactivation and Deprovisioning via SCIM)
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질문 # 182
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