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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Request Management- Case and ticket handling
  • 1. Creation, routing, and assignment rules
    • 2. SLAs and escalation management
      - Customer interaction handling
      • 1. Omnichannel support processes
        • 2. Communication templates and notifications
          Topic 2: Oracle Fusion Service Overview- Service Configuration Basics
          • 1. Security roles and access control
            • 2. Basic setup and administration
              - Core Service Architecture
              • 1. Fusion Service data model and components
                • 2. Service request lifecycle management
                  Topic 3: Knowledge Management- Knowledge articles
                  • 1. Search and recommendation usage
                    • 2. Creation and lifecycle management
                      Topic 4: Integrations and Extensions- Integration capabilities
                      • 1. REST APIs and integration flows
                        • 2. Third-party system integration
                          Topic 5: Field Service and Dispatch- Field service operations
                          • 1. Work order management
                            • 2. Scheduling and dispatch rules
                              Topic 6: Reporting and Analytics- Service analytics
                              • 1. Dashboards and KPIs
                                • 2. Operational reporting

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q75-Q80):

                                  NEW QUESTION # 75
                                  Which option describes the automated page presentation for incoming calls?

                                  Answer: A


                                  NEW QUESTION # 76
                                  Which four actions does the REST API for Service Requests (SRs) allow?

                                  Answer: A,C,D,E


                                  NEW QUESTION # 77
                                  Your client has noticed that inbound emails from customers are not creating or updating service requests.
                                  Which step should they perform to automate it?

                                  Answer: C


                                  NEW QUESTION # 78
                                  Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
                                  Which four steps are required to define this new category?

                                  Answer: A,E,F,G


                                  NEW QUESTION # 79
                                  You are creating or editing a SmartText entry. Which four options can you insert into the entry?

                                  Answer: A,B,C,F


                                  NEW QUESTION # 80
                                  ......

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