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NEW QUESTION # 71
The following Reconciliation Rules were configured for ServiceNow, Altiris, and SCCM for the Windows Server (cmdb_ci_win_server) class:
Which statements are true? (Choose 2 options)
Answer: A,D
Explanation:
This question tests understanding of reconciliation source priority in the Identification and Reconciliation Engine (IRE) in ServiceNow.
In reconciliation rules, lower numeric values represent higher priority. Therefore, the priority order is:
* ServiceNow (100) - highest authority
* Altiris (200)
* SCCM (300) - lowest authority
Because Altiris (200) has higher priority than SCCM (300), data from Altiris can update records originally inserted by SCCM. This is exactly how reconciliation precedence works--higher-priority sources can overwrite lower-priority ones.
SCCM, even though it has the lowest priority, is still an authorized discovery source. It can insert new records into the Windows Server table when no existing CI is identified. Priority only affects updates, not the ability to create records.
NEW QUESTION # 72
Drag and Drop Question
ServiceNow provides a suite of CMDB management tools designed to effectively ingest, manage, and maintain CIs and relationships.
Drag and drop the design architecture to its management tool. (Some options may not apply.)
Answer:
Explanation:
Explanation:
Agent Client Collector: This is ServiceNow's agent-based approach. It requires a software agent to be installed on the target host to run discovery patterns locally.
Import Sets: This is the traditional, manual way to bring in dat a. You define the source, and the organization builds the logic (Transform Maps) to move that data into the CMDB.
Service Graph Connector: These are found in the ServiceNow Store. They are "certified" integrations built to work with specific third-party vendors (like SCCM or Jamf) with minimal setup.
ServiceNow Discovery: The classic agentless method. It probes the network and uses patterns to identify and map CIs without needing software installed on every machine.
NEW QUESTION # 73
Which type ofCMDB Data Manager policycreates tasks that allow the assigned individual toupdate fields on the CI record?
Answer: D
Explanation:
In CMDB governance, differentCMDB Data Manager policy typesserve different validation and enforcement purposes. When the objective is to allow an assigned individual toreview and update specific fields on a CI record, the correct policy type isCertification.
ACertification policycreates actionable tasks that require the assignee tovalidate and, if necessary, correct specific CI attributes, such as lifecycle status, support group, environment, or ownership. During certification, the user can directly update CI fields to bring the record into compliance with defined standards.
Attestation(Option C) only asks the user to confirm that a CIstill existsor is still valid; it does not require or enable attribute-level updates.Audit(Option A) is used for reporting and evidence collection, not remediation.
Compliance(Option D) measures adherence to rules but does not itself generate editable remediation tasks.
Certification is therefore the primary mechanism used whenhuman validation and correctionof CI data is required-making it a cornerstone of CMDB data quality management.
Hence, the correct answer isB - Certification.
NEW QUESTION # 74
A CMDB Administrator wants to run the "Services Have Owners Identified" Get Well Playbook to remediate issues shown in the CMDB Data Foundations Dashboard.
Which remediation plays would be used? (Choose 2 options)
Answer: C,D
Explanation:
The CMDB Data Foundations Dashboard is paired with Get Well Playbooks that guide administrators through structured remediation. The "Services Have Owners Identified" playbook focuses on closing ownership gaps for services, which is a governance and data correction activity.
Fix Data (Option A) is used to correct missing or incorrect values, such as populating owner fields, assigning responsible groups, or updating relationships. In this playbook, Fix Data actions are required to actually remediate the issue by assigning owners to services.
Govern Data (Option D) is also required because ownership is not a one-time correction--it must be enforced and sustained. Govern Data establishes policies, ownership accountability, and controls (such as certifications or attestations) to ensure services continue to have owners over time and do not regress.
NEW QUESTION # 75
A CMDB Administrator wantsonly the CIs of Principal Classesto appear inCI reference fields, such as the CI reference field on anIncident form.
Where does the CMDB Administrator designatePrincipal Classes?
Answer: D
Explanation:
Principal Classesare a key CMDB configuration concept used to controlwhich CI classes are selectable in reference fieldsacross ITSM processes. This helps reduce noise, prevent incorrect CI selection, and improve data quality.
InServiceNow, Principal Classes are designated within theCI Class Manager. This tool allows CMDB administrators to manage the CI class hierarchy, define ownership, and explicitly mark classes asprincipal.
Once a class is marked as principal, its CIs become available in CI reference fields such as those on Incident, Change, and Problem forms.
Option A (CMDB Workspace) provides operational and analytical views but does not control schema-level class behavior. Option C (System Properties) does not manage class designation. Option D (CMDB Data Manager) governs lifecycle and data quality policies, not reference field behavior.
By configuring Principal Classes in theCI Class Manager, organizations ensure that only relevant, high-value CI classes are exposed to end users, aligning with Data Foundations best practices.
Therefore, the correct answer isB - CI Class Manager.
NEW QUESTION # 76
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