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| Section | Weight | Objectives |
|---|---|---|
| Manage inventory and purchasing | 5–10% | - Process inventory transactions: receive, transfer, adjust, and consume - Manage purchasing, purchase orders, and vendor returns - Configure inventory settings, warehouses, and product catalog |
| Schedule and dispatch work orders | 15–20% | - Manage bookings, resource availability, and conflicts - Configure scheduling parameters, booking statuses, and requirements - Use schedule board, schedule assistant, and resource optimization - Configure and use resource scheduling optimization (RSO) |
| Implement Microsoft Power Platform | 5–10% | - Extend functionality with customizations and solutions - Configure and use connected field service and IoT features - Integrate with Power Apps, Power Automate, and Power BI |
| Manage the Field Service mobile app | 5–10% | - Install, configure, and deploy mobile app - Customize mobile forms, views, and offline capabilities - Manage mobile user access, security, and synchronization |
| Configure field service applications | 20–25% | - Configure service agreements, booking rules, and settings - Configure core settings and administration areas - Configure resources, resource types, and resource roles - Configure incident types, service tasks, and products |
| Manage work orders and customer assets | 25–30% | - Manage work order products, services, and skills requirements - Create and manage work orders, work order types, and statuses - Manage customer assets, asset hierarchies, and service history - Process work order lifecycle: creation, assignment, completion, and closure |
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NEW QUESTION # 160
Your company's product inventory specialists use the Field Service mobile app to manage inventory, purchasing, and returns. You need to train the product inventory specialists on the processing actions available with return merchandise authorizations (RMA), Which three processing actions are available? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Answer: A,D,E
NEW QUESTION # 161
Drag and Drop Question
You are a Dynamics 365 for Field Service Administrator.
You are setting up a new Incident Type. There are no service tasks or products created that are related to this incident.
Which seven actions should you perform in sequence to add these services? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure- incident-types
NEW QUESTION # 162
You are a Dynamics 365 for Field Service administrator for a construction company.
You need to schedule a work order for a group of resources that will work together for a set number of days, week, or months.
How should you achieve the goal without scheduling the same requirements multiple times manually by using the schedule board (or with the schedule assistant)?
Answer: A
Explanation:
Section: Schedule and dispatch work orders
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi-resource-scheduling- requirement-groups
NEW QUESTION # 163
You are a Microsoft Dynamics 365 Field Service technician at a customer site. Three additional existing customer assets need to be added to the work order.
You need to add these customer assets to the work order.
What should you do?
Answer: C
NEW QUESTION # 164
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You create Asset Properties to describe each component for viewing in a hierarchy.
Does this meet the goal?
Answer: A
NEW QUESTION # 165
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